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Portia 62

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About Portia 62

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  1. Happy New Year Everybody ... and here's hoping you all managed a great Christmas .. even those of you who've had the misfortune to have had dealings with the TechGuys! Thanks for all your replies .... needless to say ... my "problems" with this astonishing company remain unresolved ... in fact I am no further forward AT ALL ... since starting this thread. Last week on 28th December, I spoke to a pleasant enough lady who told me that they had located my laptop at the depot ... down to the exact shelf and pallet .... (drum roll!!). She PROMISED that I would be contacted by the end of
  2. Hi I have a problem with PC World/TechGuys (an HP laptop funnily enough!!) .. and I am also awaiting a response from this CEO. Could you tell me what happened? Did they resolve your problem in the end? Many thanks! By the way ... to Chris @ 23/10/10 22:04 "Customer service will guarantee you a response" .... I have only had automated responses from them, asking for contact information which I have clearly already provided!!
  3. Very VERY worried to see so many negative stories about PC World/TechGuys posted here ... I was hoping that my experience, although tedious and time-consuming, was a one-off, and all would be sorted out eventually ... now I'm not so sure ... In a nutshell ... TechGuys have had my laptop in for repair for weeks, despite their contractual promise to return it within 10-14 days ... the repair has been done (allegedly) and the laptop is ready for despatch ... somebody phones to arrange delivery ... and it doesn't arrive ... I phone and am told the delivery has been cancelled, although n
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