Keep up the pressure by contacting consumer TV programmes and your banks if the retailer is in breach of their agreement with you (and be sure to tell them exactly what you have done). The good news is that we have now received a full refund, albeit late. I'm convinced that the reason for this is because we continued to fight our corner. Good luck everyone and really hope you either get your oil or your money back in full.

[Guys, if you have still not received oil or a refund, PLEASE contact: dom(at)flametv(dot)co(dot)uk to tell them about your issue. This is the production team for the "Don't Get Done, Get Dom" consumer affairs TV programme. I emailed details of our problem last week and they will be phoning us for a chat. The more people who complain to them, the more likely it is that we'll all get a result. Many thanks.

Agree and many thanks for all the contact info. Noticed on the CAG site today that the "Don't get done get Dom" programme is soliciting leads so I've emailed them about Go Locate. As well as pursuing our individual claims we need to make these issues as public as possible to help others avoid being edited. As recommended by previous posts we're also contacting the Fraud Dept of our bank. Good luck and hope everyone manages to reclaim their money.

Since posting a message on 5 december we've now received an email from ben saying that he "couldn't find us on his system" ... Hah! He has agreed to refund our money and we've said that if it's not in our a/c by 13 december (30 days after we confirmed cancellation by email to ben in the first place) we will go to the fraud dept of our bank. We've also written to the bbc watchdog tv programme complaining about go locate.

Yep, we have an issue too: £421.47 debited our a/c on 7 Oct with 14 day delivery promised. No delivery. Chased early Nov and eventually managed to speak to somebody who told us they'd be unable to deliver immediately and so we had no choice but to go to a different supplier. We were told to confirm cancellation by email to "Ben" (we were provided with email address), which we did on 12 Nov. Then got a phone call from somebody called "Jason" on 16 Nov who claimed the company had not received our email and asked us to confirm cancellation by email again! Asked him to email us as just out of an appoint with doc and unable to take down his contact details. Needless to say, no email received or any further communication. Contacted them through their website again last week to complain. Still no contact or refund so we're now going to go to Small Claims Court. Will never deal with this company again!!!