Thanks Dougal i am going to call in to make the complaint tomorrow my sister is furious

Thank you i will call in tomorrow and make a complaint

cheque centre - I owe them £500 and just cannot pay them back. they ring my employer, they ring me i have wrote to them offering a payment arrangement which thye accepted by text then they took 6 payments in one day of my debit card leaving me totally without even bus fare to get to work. i stopped that card couldnt get the money back and the latest is they have taken two payments of £5 off my sisters card, without authorisation i keep writing to them, they ignore my letters claiming they are not getting them etc. i have told them i want them to take this to court they laugh at me and try the next trick. help someone