Great! they are not even answering the phone now! ive contacted watchdog and ive got the visa debit people on to it too so hopefully they can sort something out! what a horrible time of year to be out of pocket! has anyone acctualy recieved a refund? this has been dragging on since 0ctober the 23rd for me and still no sign of my money or oil!

im having a nightmare with them too! i ordered the economy delivery on oct 22nd for delivery within 14 days, i contacted them on 16th nov as i still had no fuel (of course they had taken payment on the 22nd oct) i was fobbed off with supplier problems and they offered me next day delivery for an extra £25! i said no thank you! they then told me that my refund would take up to 10 working days! i contacted them earlier today (12 working days later) only to be told i was given the wrong information and as i paid by debit card it would take up to 30 days and i would have my money back by 16th dec! i dont know what to do next!