Hey, so this one is going to be intresting I think. The 4 letter flight number is an emergency flight code, so Jet2 did in fact cancel your flight and replace it with an emergency flight that was taking the pax from the day before you instead of you. And you got taken the day after in another emergency flight, which presumably "stole" the seats from the pax scheduled to fly that day etc... Looks like Jet2 cancelled LS820 on the 29th, 30th, and 31st, before returning to normal. Now the NATS issue has already been deemed an "exceptional and unforeseeable circumstance" and therefore any passengers who were on flights on the 29th do not get the compensation. Whilst on the 30th the issue had already been resolved, I'm sure JET2 will argue that the flights cancelled on the subsequent days were an unavoidable domino effect. Jet2 could probably have operated your flight normally. In that case the people who got cancelled on the 29th would potentially have had to wait for a really long time for free seats. Instead, Jet2 chose to reschedule everything for a few days, so that people go home in order. If I think about it, it seems a fair way of doing things, but it's also possible they did this to avoid paying other airlines to bring ppl home. What would a judge decide in this case, I don't know. You would have to see if there is a precedent. Anyway you did the right thing which is to file the claim. Now you can wait for the airline's response. Note that this only affects your £350 compensation. The duty of care is fully payable regardless of everything else. Keep us updated of the response!

They should also be able to put you in one of these if you call them (assuming those aren't all cancelled) Try asking.

Hi there, as your cancelled flight departs from Madrid you are covered by EC261, so that's good news for you. You are entitled to duty of care for your stay in Madrid so that is hotels, meals, drinks and transport paid for by the airline. Do ask the airline what they are willing to provide as some might want to make the arrangements for you. If they decline or fail to respond, make your own arrangements and keep all your receipts. Should be reasonable (don't book the Ritz-Carlton). If you arr happy to get a free holiday in Madrid for a day, this is your easiest option. Your other options are to: -ask for a full refund (for the half you didn't fly) And buy your own ticket back. -ask the airline for a different flight back at a different date, of YOUR choosing, providing there are available seats (they cant magic seats if flights are full) If you choose either of these, no duty of care will apply, so you pay for your own hotel etc... One exception woudl be if you ask them to keep your new flight from MAD to latin america but change the LON-MAD leg to the following day. In this case, they ought to pay your extra night in London. The above is nom negotiable but you may need to fight Latam for it. In addition you may have a £520 claim for your cancellation. This is separate from duty of care so wait until you have decided your options, and make the claim afterwards

Hi there, this is an open and shut case. You are due £350 (Assuming your home airport is indeed in the UK) for denied boarding under EC261. As your flight actually operated, you you were denied boarding, and there are no exceptional circumstances here for the airline to not pay you. You need to file an EC261 claim with them. Please let us know what airline it was. In addition it seems like you spent 24 hours extra in Rhodes. Hope you enjoyed the day? The airline already paid for the hotel so that's good. They also owe you all meals expenses from that day, as well as transport from/to the airport, so if you are out of pocket for this you need to gather your receipts and bank statements and claim for these separately from the above, under duty of care. In addition to the above two claims, you may have an additional £350 claim for your next flight being late. But here the departure time does not matter, it is the arrival time, and it needs to have arrived 3 hours late for you to be able to claim. Do you remember the exact arrival time?

Doesn't public interest here trump right to be forgotten? Not to mention that his antics were on channel 4 for all the nation to see. I'm more surprised if anything that the guy was actually real? Thought the program was fake and everyone were actors, like most TV

IN CONCLUSION Does Opodo use scammy and quite frankly a little bit disgusting tricks to overcharge customers? Absolutely Should you avoid using them entirely? Not necessarily. If Opodo offer the best value for money, once you've removed the subscription discount and all the other hidden fees, then by all means, go for it. You should absolutely avoid any ancillary services they propose like seat selection, luggage, or insurance, as you are bound to find cheaper elsewhere. You should be confident that you are able to solve your own problems if the need arises, as their "customer service" is priced extortionately. Flexible options might be worth buying, but only if you are travelling on a hard dicount/light ticket Are they the only one? Certainly not. I didn't mean to single them out, but I had the opportunity of trying to buy a ticket with them today so it was a good time to expose all these hidden fees and charges they try and take. Be aware that many other OTAs use the same tactics. Some of them might actually price services reasonably, but care is due when browsing. As a rule of thumb buying with airline is always safe, unless you know exactly what you are paying for and are happy to use an OTA. You can sometimes get good discounts this way. I am hoping that this guide will be helpful to some, and perhaps after we see some of these shady practices exposed, companies will think twice about their pricing strategies! If you enjoyed it, I might investigate a few other TAs when I get the chance.

NOT ENTIRELY A SCAM BUT STILL A BIT SCAMMY: Flexible options (I am still using our Birmingham-Paris flight as an example) This one is a bit harder to judge. Opodo proposes that you pay £27 extra for Flexible booking (change without fee), or £91 extra for "super flexible" booking. (change without fee or refund with fee) Those options, unlike all the other crap we've covered so far, actually have their uses. Especially so if you think your plans might not go ahead,and/or you don't have a good travel insurance. There are some serious caveats with each option, which I will list below, so I would only recommend you buy them after thoroughly double checking. In addition, it seems that you can buy the very same options on page 2, at a lower price, without the "high priority assistance". This is a much better price. £27 or £11.37 - Change without a fee Rather than a flexible arrangement with the airline, this seems to be an insurance of sorts. Opodo will refund you the price of your original ticket in full, and then you have to pay for the new ticket in full, as priced on Opodo. When you are travelling on "light" (or "inflexible") fares, this can be quite attractive as the airline itself would charge you £85 (in our Air France example) to change your ticket. However this assumes that Opodo wouldn't pass on the £85 cost onto you, so it's worth double checking the full terms and conditions with them. In our earlier examplee, if you were to purchase a "changeable without a fee" directly with the airline, it would cost you £54 instead. You would get free luggage on top. In both cases (buying with Opodo, or buying with airline) it's a bit of a lottery as you will have to pay top dollar if the prices have gone up for your selected dates. £91 or £16.50 - Refund with a hidden fee Pay up front and your ticket will be refundable. You have until 24 hours befor the flight. If you read the T&Cs you only get 80% of your money back, which is fairly misleading of Opodo to word it as "Refundable ticket". Still, at £16.50 only it's hard to fault. If you bought this directly with the airline it would cost you £166 extra. You would get free luggage, free seat selection with extra legroom, fast track security, priority check-in and boarding. Your ticket would be 100% refundable up to 30 minutes before the flight. image hosted at ImgBB IBB.CO Image image in OTA Scam - Opodo album image hosted at ImgBB IBB.CO Image image in OTA Scam - Opodo album image hosted at ImgBB IBB.CO Image image in OTA Scam - Opodo album (part 3 and final part)

HURRY UP! SCAM When shopping at Opodo, no matter what ticket you are buying, or when, you will always get this anxiogenic popup that tells you the price is about to go up, as soon as you tab out. Guess what? I am browsing for a ticket in May 2024. The price is not likely to go up anytime soon, and will probably go down. However this has the crafty effect to induce anxiety in shoppers who have the smart idea of double checking other websites to make sure their purchase is well informed. image hosted at ImgBB IBB.CO Image image in OTA Scam - Opodo album CUSTOMER SUPPORT SCAM Why provide Customer Support for free, when you can charge customers for things that you are legally obliged to provide? Opodo provides "Standard" support for £6.88 which includes some things which should definitely be free such as "confirmation on demand", as well as some potentially useful things like "alerts via SMS" (but at this price....) The "Premium" support option at £15.48 takes the cake with "Priority refund". When you know that EC261 commands that passengers be refunded within 7 days, you really are taking the mickey when you're proposing that customers pay to guarantee that those legal obligations are fulfilled. image hosted at ImgBB IBB.CO Image image in OTA Scam - Opodo album OTHER MINOR SCAMS Baggage tracking & Compensation service £9 to charge you for what the airline is already obliged to do for free. This has the benefit of offering £900 if your bagage is delayed for more than 3 days, but know that 99% of lost baggage is delivered within that time frame, and that the airline already owes you up to £1200 if it is lost forever. image hosted at ImgBB IBB.CO Image image in OTA Scam - Opodo album Flight Updates and Covid restrictions via SMS Even if just £2.90 it's still a joke... You can get flight updates for free on your airline app, and covid restrictions are free to browse anytime using one of those two websites: TravelDoc Passenger View - TravelDoc.Website IATA - Personalised Passport, Visa & Health travel documentation advice (iatatravelcentre.com) image hosted at ImgBB IBB.CO Image image in OTA Scam - Opodo album (part 2)

OTAs (Online Travel Agents) - We are all tempted to use them, because they offer cheaper deals. But it is worth it? How many of them conduct an honest business, and how many use various tricks to scam money out of the unsuspecting customer? Are the nickels and dimes you are saving worth the complete lack of customer service that you will undoubtedly encounter if anything goes wrong with your holiday plans? Are you even saving any nickels and dimes in the first place? Today we take a deep dive into one of the leading OTAs in the UK, Opodo, and its many dubious practices SUBSCRIPTION SERVICE SCAM When getting redirected from google flights/kayak etc. Opodo's prices will display as cheaper than they actually are... because it is automatically assumed that you will opt in their "prime" subscription scheme. And subscriptions are evil, as we know. As you naturally opt out, you will find that your price has now increased. This is still better than the horrible fate that will befall you shall you get yet another subscription that you don't really need. image hosted at ImgBB IBB.CO Image image in OTA Scam - Opodo album SEAT FEE SCAM Free seat selection is a thing of the past, and everybody knows it, right? So why not milk extra money from the customer whilst they don't suspect a thing! Opodo charges you more than the airline would ever charge you, for the same seat. A whole lot more! In this example, Opodo charges customers £10 more (or 100% more!!!) for the very same seat on the very same flight (Birmingham to Paris). Imagine you are a party of 4, corresponding from Paris to another final destination. Ka-ching, £160 extra, all for Opodo, for pushing a button on their computer. It's pointless too. You can purchase your ticket on Opodo, and then log iAn to the airline portal and pay for your seat there, so there is actually zero incentive for you to pay the 100% more expensive price, unless you are simply oblivious to being taken advantage of. It gets even worse. Opodo will charge you for seat reservation fees if you have a flex, business, or premium economy ticket, which grants you free seat selection. That's right. They will charge you top dollar for something that's free. image hosted at ImgBB IBB.CO Image image in OTA Scam - Opodo album on Opodo: £20.31 image hosted at ImgBB IBB.CO Image image in OTA Scam - Opodo album on Air France: £10.20 CHECKED LUGGAGE SCAM Luggage follows a similar pattern. Opodo will charge customers a lot more for their luggage than the airline. In this example (Birmingham to Paris), Opodo charges £16 more or 61% extra. image hosted at ImgBB IBB.CO Image image in OTA Scam - Opodo album £41.99 per bag with Opodo image hosted at ImgBB IBB.CO Image image in OTA Scam - Opodo album £25.60 direct with Airline (part I)

Stop worrying about this. You are falling victim to a scam where they send threatening letters hoping that you will cave in to fear and pay up. The more questions you ask or doubts you entertain, the more the fear builds up, increasing the chance you will indeed cave in and pay up a "settlement fee". Let the dodgy driver worry about coming up his evidence, that you already know he doesn't have. As 4 people have already told you, let your mum's insurance deal with the scammers. That's what you pay them for.

Hi @SueRyanAir, I'm sorry that you felt distressed due to imagining what could have happened with your power bank, but I want to reassure you. There was indeed a plane crash in 2010 in Dubai, UPS flight 6, which was caused by Lithium batteries catching on fire. But there were no passengers, it was a cargo 747 jumbo jet that was packed full with thousands of batteries, which all subsequently caught on fire via a domino effect and effectively led to the crash. It was a very sad story which led to the lithium battery regulations that we have today, and passengers being asked not to pack lithium batteries in the hold as a precaution. Also fire supression system regulations and cargo hold container fireproofing was improved considerably as a result of the accident. I need to also add that cargo fire supression is a lot more secure by default in passenger airplanes than in cargo planes, for obvious reasons. While the rule to not pack lithium battery is a welcome added precaution, it's there to avoid hundreds of lithium batteries all catching on fire through another domino effect. It is a rule that is not stricly enforced, unless someone tries to sneak in 20 laptop batteries in their bag, which is not your case. The airlines are aware that forgetful passengers frequently pack batteries by mistake and tolerate that. In the one in a billion chance that your power bank would have caught on fire at that moment (They almost never catch on fire spontaneously. Those incidents usually happen during charge, not when idle), then the fire would have very most likely been contained by the metal container that your luggage is placed in. At the first sign of smoke, the sprinklers would have gone into action (they are mandatory in passenger aircraft holds), and they use a special kind of toxic foam that supresses all sorts of electronic fires. The pilots would have been instantly notified of the fire system activation and made a landing at the closest airport by precaution, until the damage can be assessed. Short version: you or the airport did not cause any risk of harm to anyone onboard, and I can guarantee you that at least a handful of other passengers on the same plane as you also had betteries in their luggage, and probably also didn't switch their cell phone off for take off! For the medication part, this is very unfortunate, but it was ultimately your responsibility to ensure that you keep essential medication with you. Now where you are probably right is that you were misinformed, or at least not explained things properly. And they should have let you know to take those items out of your bag more clearly rather than put a sticker on and assume you read it. You could here make a complaint to the airport that they didn't do their job properly there, and by "they" like my site members have stated, it's not Ryanair but whoever does the ground handling (the poor underpaid Ryanair staff already has too many things to take care of!). Ryanair is actually 0% responsible here. If you did so it is almost certain that as a best result, some low level employee will be reprimanded or scolded. It is not likely to go any further than that, and you're certainly not likely to be awarded any damage or compensation outside a "thank you for your feedback and sorry for your experience". I also have to agree with my colleagues here that it doesn't seem you were treated unfairly, unless you requested additional assistance from the airline which they didn't provide. Sorry that this is not the answer you wanted, but I hope you can travel with peace of mind in the future now that you know that a single passenger's mistake - in this day and age - cannot and will not bring an airplane down.

Did you buy your ticket with a UK card and/or did it involve at least one UK airport? Negligence and distress is a pretty unusual claim. Do you care to develop what happened and what you are claiming for?

Small correction: I would one this → I would have won this Otherwise this letter is pure rhetorical gold!

I get the impression that OP did not get what they wanted. They only want A (a service), but the company only offers A+B (A service + a product), and OP has no idea whether B is worth paying what the company demands for it. It doesn't seem that the company is interested of ever selling A without B, to anyone. The company is based in the USA and does not provide either A or B until months after you've already paid for both. It's not extremely well rated on trustpilot (3.7/5) and many reviewers complain the service is slow and not better than cheaper alternatives. The company claims that it does 100% of your genome and other companies only do 0.02% but is this really relevant? If humans share 75% of our DNA with bananas, then maybe we don't actually need to decode the banana bits. This line is just my two bit thoughts It is unclear whether OP already paid for A, or A+B, or nothing, and whether they've already sent their blood/saliva/soul to the USA to be decoded. It it does not seem that there is an easy way for OP to get just what they wanted, whether in the right or not, so others' advice to consider other websites is perhaps the best here. ... and this was me trying to decode this thread!

Have taken a quick look at their website. All of their packages state fairly clearly that membership is required and needs to be paid for separately (for example $99 cost + $200 membership). This isn't an optional subscription. If you changed your mind just cancel within 14 days, but apart from unbundling their fees, it's not that misleading is it?

I have stumbled upon this previous judgement from a German court, which unfortunately is not good for passengers: EUR-Lex - 62019CJ0826 - EN - EUR-Lex EUR-LEX.EUROPA.EU So the airline can use an extraordinary delay 3 flights back to deny compensation, but only if there is a direct link, for the court to determine taking in account the way the aircraft is operated... Little bit ambiguous and all that...

You've already paid much more than you should have for this. I tried to explain in an earlier post - but obviously failed - that you should be looking online for day combinations where the tickets are not more expensive than the price you paid, BEFORE you call them to change your ticket, so that you already know what you're getting into, and in this case it should have cost you no more than £198, certainly not 1.5k. I also tried to explain that you will not be able to get a refund for these tickets, other than the tax which is about £250 per person. And on that point I think I was very clear, so I'm struggling to figure why you would throw an extra 4k at it and hope to get a different answer. I'm sorry to come across as so harsh, after all it''s your money and you do what you want with it. Your only hope to get a refund is to wait patiently until the very last minute, and hope that one of your planes gets either cancelled or has a consequent schedule change, as this is the only way you will get a full refund. If no schedule change you are out of luck, and you fly it or lose it. Not a lawyer but I don't think you'd have much luck claiming you should be able to refund a non-refundable ticket in court, not to mention that you are already over the threshold for SCC (10k) so it will cost you if you lose.

Yes, that is your statutory UK261 £520 so do accept it, but they also paid your expenses already, right? You should have got both. So by the platform you mean the ADR website? It's good to know that it worked well so thanks a bunch for coming back here and letting us know.

Yes. best stay away from this site. You might have gotten some help if you had stayed. Best stick to yahoo reviews for truly excellent advice. "You could have not blindly signed a hire agreement" Most offensive comment of 2023. Call the internet police.

Ok, good to see they invoked "bad weather". I explained roughly in another thread (linked below) how to use the web to grab and decode METAR data. I suggest you do this for DUB airport and your airport for that day for the hours preceeding your flight. Whilst it's not foolproof it will give you a good idea already whether the weather was indeed extraordinary or close to it.

A "Silent call" wow... isn't that a bit like an invisible billboard!

Missing your flight when you were there all along must be as frustrating as can be. One thing that might work against you is that Boarding Passes will always state a strict time by which you must be at the gate or else. (And if you had your BPs on the Ryanair app, that should have told you the gate number when it became known). There are also audio announcements including "gate open" and "Final call" . I imagine that this will be invoked in MAN's defense. Bankfodder will know better and can advise whether that's going to be a issue or not.

I'd suggest giving up the windshear point, not onky youbare going against safety here but also it is definitely exceptional enough in the eyes of art. 7 (such as storms, which are also considered exemptions). Before that I actually made it up as an example and we don't know exactly what happened to your aircraft. Or do we, did Ryanair state the actual reason? The birden of proof is on them. Your 2 other points are spot on, Ryanair should have enough aircraft available at it's DUB base to plan for delays and contingencies, and if it doesn't then it cannot argue that all reasonable measures have been taken, since delays are not unforseeable. Try to see if you can find a judgement where the problem flight was 3-4 flights ahead of the disputed flight. I'd wager that there isn't one, for the above reason, but would be curious to know.

Finally, note that the only compensation that they are allowed to deny you (if they can) is the EC261 art 7 €250 flat rate. You are fully entitled to duty of care compensation so any meals while waiting, transport costs due to delay, hotel nights if you needed one, unrecoverable costs (for example non refundable train tickets) are still fully owed to you regardless of delay reasons.

If I'm correct that's good news for you because an aborted landing is generally a good cause to deny compensation. Aborted landings and diversions are done for safety reasons; you wouldn't want an aircraft to proceed with a dangerous landing. The fact that a KLM aircraft on same route landed safely is irrelevant. Windshear events etc. can happen to individual aircrafts.