Right had this response today suggestions please on how to respond would be greatly appreciated Thanks Dean
Dear Mr Williams
Thank you for your e-mail dated 12 April 2006.
Unfortunately I am unable to add any further information to my letter dated 11 April 2006 and I am only able to refer you back to the terms and conditions of your account, although I do respect your opinion about our charges.
This letter is the bank's final response, which means that if you remain dissatisfied you may refer your complaint to the Financial Ombudsman Service. If you decide to pursue