Hi I purchased the car 20. of Feb this year, the name of the dealer is Car Quay Ltd, deposit was paid by debit card. We have not as yet made the dealer aware of the concerns we have, preferring to seek your professional advice before contacting the dealer Kind Regards Nick

Hi Guys Please can you help?? I purchased a car on finance, gave a 3000 deposit, dealer reduced the price of the car by 2000 to allow us to get into the car a generous offer we thought, however we have now subsequently found that the car has been modified away from standard and significantly so, and this isn't mentioned within the Auto trader advert. That said we want to keep the car, but the modifications have severely damaged the future value of the car significantly as this is a limited edition car with a plaque and number stating that fact in the car. there are also various issues with the car as you can see from the list below, this is a 2008 Car with 11000 miles on the clock What we would really like is the car to be repaired and money back reflecting the current value of the car, please do you have a template letter I can send to the dealer? 1, The Aircon system is not working. 2, Boot Release Pack Not Working 3, Drivers side window faulty, wind noise and rattling when door closes 4, NSF front tyre is not N rated as stipulated by Porsche. 5, The Airbag warning Light staying on has not been resolved, and is still illuminated 6, The drivers seat back rest does not adjust and the switch pack is broken I believe the car is not fit for purpose and poses possible safety risk. 1,The braking system is not working correctly 2,The brake discs are none genuine Porsche Discs and are heavily scored and cooling holes blocked with corrosion 3, Brake callipers sticking. 4, the Front Suspension system front bump stops are rotten. 5, front dampers are corroded at the top mounts and need replacing with genuine Porsche PASM Dampers 6, Pin Hole in OSF Lower ARB Link Dust Cover 7, OSR Outer CV Joint Leaking Grease Thank you for reading my problem Kind Regards Nick

the proposal has been put forward by the dealer to the finance company, from the outset I stated in the text that there was no deposit.... ..and that was agreed by text...... no HP contract has been signed just a proposal put forward

Hi There everyone I would be very much obliged if someone can help me, I was intending to buy a car tomorrow, the agreement reached in writing via text and which I was happy to do, the dealer is saying now that he would require, a 3K deposit, I expressly told him that there was no deposit and he was happy with that saying that " if he could get the figures to my required budget based on no deposit would I go ahead and do the deal?" I was more than happy to do that. However the dealer is saying he now wants 3K deposit My question is that its now in writing that he is going to sell the car to me without a deposit, is he obliged to sell that car at that price to me? Kind Regards Nick

No I have an independent witness, this is the engineer that advised me to try and find a repair workshop specialist which I did.......so yes I do have a witness and not an attempt to bluff anyone I have shown the sump bolt and the split in the sump that the repairing garage alledges that they never caused, and he agrees with me why didn't the repairer show me the damage if it was on there prior to fitting a new sump bolt, I would have told the repairer not to proceed due to risk of further damage......

Hi Team I sent the car to a Mercedes Repairer and they have damaged the sump, as a result I now have an oil Leak quite badly on my drive whereas previously the car had sat on my drive for a considerable amount of time and no oil leak, now the car is repaired and I have a bad oil leak....... the repairer has said it isn't his fault and said it was cracked before he touched it and somebody had over torqued the sump plug..... if thats true, why not raise the concern with the workshop controller prior to fitting the new plug?...... .so now the garage has fitted a new sump plug and it shows witness marks of over torqueing ( tightening) the plug and then sends me a video prior to me picking the car up....telling me that I have a cracked sump?? ........ .I have told the repairer that a third party engineer can confirm that the engine wasn't leaking from the sump plug. I took out short term finance for the repair which amounted to £1k plus with the first payment and VAT paid up front........

Hi Bank Fodder, Caldicot Trade Centre paid a portion to the repair so Im happy with that to be fair, yes it was protracted but I am happy. However I have a new problem I sent the car to a Mercedes Repairer and they have damaged the sump, as a result I now have an oil Leak quite badly on my drive whereas previously the car had sat on my drive for a considerable amount of time and no oil leak, now the car is repaired and I have a bad oil leak....... the repairer has said it isn't his fault and said it was cracked before he touched it and somebody had over torqued the sump plug..... if thats true, why not raise the concern with the workshop controller prior to fitting the new plug?...... .so now the garage has fitted a new sump plug and it shows witness marks of over torqueing ( tightening) the plug and then sends me a video prior to me picking the car up....telling me that I have a cracked sump?? ........ .I have told the repairer that a third party engineer can confirm that the engine wasn't leaking from the sump plug. I took out short term finance for the repair which amounted to £1k plus with the first payment and VAT paid up front........

Good Morning I have paid for the independent report from my own pocket I thought it wasn't fair for the repairer to be out of pocket, when communicating with the vendor yesterday through text he stated that he will not pay the repairer until such time as he has the report in his hands, isn't this a bit like going to the supermarket having food and saying I will pay next week once I have tasted the food?? yes the request for the report is in writing from the vendor albeit in text form. I will furnish the vendor the report, and see if he offers half towards the repair

Contacted the trader Trying to be helpful I arranged the vehicle to have an investigation of the fault with the engine at great inconvenience to me, with a very knowledgeable and confident specialist, the Vendor communicated that he was prepared to pay for the report and investigation of the engine fault, as yet the specialist hasn't been paid, and the cars engine is in bits within the specialists workshop....keen to try and fix the car I have even offered to pay half so that we can use this particular specialist, such is the good name he has.....I am not keen for the vehicle to go back to Caldicot Trade Sales, although I know that this is the Law for fear of a very poor grudge fix, and causing more damage by possibly using substandard parts, I raised my concern with the vendor about using spurious and none genuine parts and requested that he only use genuine NEW Mercedes parts he has refused to do so. Speaking with the specialist about my vehicle, he has been very helpful and suggested the 50% financial split to try and help, mentioning that the vendor could actually claim back any VAT through the vendors business......this idea has also been shunned although currently not rejected, the vendor has mentioned if he cant fix my car for next to nothing then he will buy back the vehicle, well Im very happy with the vehicle other than the engine issue and misdescription, and the vehicle is not for sale Contacted Autotrader to get a copy of the original advert, to find that the vehicle should have privacy glass as stated in the original advert of which I have a copy. and it hasnt got privacy glass? So far I have spent £760 on parts to fix issues on the vehicle which I have the receipts I have also found out that the car has had rear end shunt, and the boot lid has been poorly repaired so this will need to be repaired also, along with a broken rear exhaust Apart from the engine issues as mentioned above I was quite prepared rightly or wrongly to fix the other problems, basing this on age mileage and wear and tear items etc, we have had little use of the car and reduced to finding other forms of transport, which has proved difficult at times as my wife is on call as part of her shift pattern as Nurse at the local hospital. All directors of the business have been furnished with my complaint by registered letter, and the Consumer Rights Act 2015 Mentioned to them Any and all help would be much appreciated Kind Regards Nick

I Have A Mercedes CLK 2009 I bought this vehicle used from Caldicot Trade Sales Ltd in on the 5th Of July 2019, I paid cash for it and so no finance, having recently requested a copy of the original advert supplied to Autotrader I find the vehicle has been misrepresented, in as far as the vehicle should have tinted privacy glass, it doesn't ? What are my legal rights here please? Many thanks for all and any help Kind Regards Nick

Age of the vehicle is a 2009, paid cash £2999 as I had the money to do so at that time but can now no longer work due to ill health, raised the issue once I understood what the concern was, as it would be ridiculous to state that the car no longer runs without investigation, although its not down to me to investigate and confirm that the vehicle no longer runs and why under the consumer rights act 2015 Im sure you would agree?....... had to wait a week or so to arrange the Mechanic to have look at it. So yes we have brought it to their attention now that we know what the concern is, I have also sent one of the directors who sold me the car a text message with photographic evidence?? In relation to the other concern which was the switch pack, the director offered and paid only half of the £160 bill, the other things previously stated such as brakes and tyres we paid for assuming that these are wear and tear items and possibly couldn't be claimed for, so although they are a niggle we paid for them out of our own pocket on that basis And yes it is a new Company formed in April

Thank you for replying to my post, I have sent the trader Caldicot Trade Sales Ltd of Newport, Gwent outlining that I would like a Repair of the Vehicles engine and have mentioned the Consumer Rights Act 2015 in that letter as you have mentioned above thank you. The vehicle is a Mercedes CLK 200 Kompressor Sport, the vehicle has a full independent Service History, and has a current MOT until 2020, the vehicle has 145K mileage, I paid cash for the vehicle and have had a couple of niggles with the vehicle, these being an electric mirror and headlight switch pack being faulty, replaced the rear tyres due to the tread being on the legal limit, I have paid for new brakes front discs being very poor, and brake pads all around, the car has now been off the road for two weeks, with ownership being only 8 weeks. I have heard from the Mechanic who came out to see and diagnose the vehicle, that the concern mentioned above is common with these vehicles if they have lived outside of the Franchised Dealer Service Network such as this one has, further more Mercedes Know of the concern and declined to do a recall only addressing the above concern if the customer raised it with the Franchised dealer where an upgraded kit of parts replaced the absurdly soft gears on the camshaft as it was a design production failure, but only if the customer raised the concern?? First Joined this brilliant forum in 2010, and I suffer from PTSD a mental health condition and my memory isn't to good sadly, yes you are absolutely right I should have approached the forum earlier.....but im not in a good place most of the time

Hi And Thanks For Looking I purchased a high mileage car with cash, I have only had the car 8 weeks with the car being off the road for most of the time, I asked a Master Vehicle Technician from Mercedes to diagnose the reason why the car will not start, he found that the engines cam shaft gear has no teeth on it so the car will not move , he told me that this is a very well known problem with this particular vehicle.. ...which sadly I didn't know about...... .Its my wifes car and she loves it....... .. and she wants the car repaired correctly..... , currently I dont think its fit for purpose.. ....what can I do ??? what are my rights please Kind Regards Nick

I have just texted the guys this morning explaining that I no longer require the vehicle in question, I have just had a reply from the number they ask you to contact.....I explained I tried to contact them in the week but got no answer....and I explained that I no longer require the vehicle, he said "OK cheers" which I have screen shotted Kind Regards Nick

This is worrying I didn't sign anything other than the holding fee, didn't sign any V5 or anything Kind Regards

Hi King Yes drove the car and I was going to pick the car up today, but I have heard nothing back from my phone calls, texts, emails etc etc But its weird, the vehicle exists because I have driven it, why on earth would the give me the new owners portion of the V5C to send off, there are serious mechanical questions I need addressing before I have any involvement with the car, I also need to make sure the repairs have been carried out that were shown on the MOT, which mysteriously 10miles later, and two days later were fixed.....which raises another concern of a fake MOT certificate possibly So I have waited a week for a reply, and Im assuming here that I won't be entitled to my money back, it does say that on the holding form, however how do I stand given all the attempts to contact the dealer............which is Cleckheaton Motor Sales. Kind Regards Nick

Hi everyone I placed holding fee on a car to enable me to raise the finance for it, when I gave my holding fee they also gave me the portion of the V5C which I have to send to the DVLA haven't raised the cash yet because I have questions that I wanted to ask about the car which are very important mechanical questions, I have called over this week and sent texts and e mails all have been ignored ...... how am I supposed to pick up the car if I cant contact anyone??? im 200 miles from the dealer Its the V5C portion that I have that Im curious about is this some sort of ruse or [problem] Many thanks for your help Nick

I dont know what to say, youve all been very kind thank you

Hi Honey bee, I have made contact with the RBL.....I will see them tomorrow.....thank you for your very kind concern

Thanks, I will try the organisations mentioned.......Im just stunned and shocked and dealing with PTSD as well is just overwhelming really But thanks for all your help everyone....youve all been very kind.....im going to see the RBL tomorrow

Thank you so much for all your help....... Im distraught at the moment as you can imagine.......never in my entire life have I been in this situation

Please find attached documents for your attention. Your landlord has instructed Your Move to serve you notice to vacate the property as they require possession. We have therefore terminated the tenancy and your last day at the property will be the 31/07/19. Please be aware that as your tenancy ends on the 31/07/19 all keys to the property must be returned to the local branch on this date. If you are not able to return the keys to the local branch within normal branch opening hours please contact the branch to discuss alternative arrangements to return the keys on the end of lease date. There will be a Check Out inspection carried out after you have vacated the property and we will contact you to advise of the time and date of the inspection should you wish to attend. There is a fee of £120.00 (£100.00 + VAT) for this service which is detailed in your signed fee declaration form. You will need to make payment for this before your termination. If you would prefer to make this payment by bacs bank transfer our bank details are as follows. Barclays Bank Your Move Lettings Sort Code 20 97 19 Account Number 30388408 Please use KIN753T4 as the payment reference. Please advise by reply email if you choose to make the payment by bank transfer so that our accounts department will be aware and allocate the payment correctly. Letters including the section 21 notice will be sent to you which I have also attached a copy of to this email. I have also attached a copy of the Guidance Notes for Tenants, which will help with the check out procedures. Please read them and take the appropriate action to ensure a speedy check out. Should you wish to vacate the property earlier then you would still be required to give notice in accordance with your tenancy agreement. Please contact us should you wish to give your notice on the property. I will now pass this information onto our Property Management Consultants who will be able to assist you with the End of Lease procedures and the release of the Security Deposit. If you would like to contact them then you can by phone on 02380 715 814 or 02380 715803 and option 4 or by Email at [email protected] Yours sincerely

they have cancelled my tenancy agreement

had a letter to say they are going to evict me

Ive been told to leave the property