Just thought I would update you, I had a reply from a young man at Samsung who is going to give me my money back 8-) As soon as he gets proof of purchase back and the laptop, they will be sending me a refund for £599.99. Fantastic service samsung, I may even buy another Samsung laptop 8-)

Top notch 8-) Cheers matey

Cheers mate, I have emailed it directly to the top man himself Mr A Griffiths! No doubt it will be picked up by some customer service rep in an 'executives office' Next step is Yoon-woo lee who is the big big boss of samsung..........in South Korea

Forgot to mention, that the laptop is on a finance agreement with argos card.....as half of the term has passed am I within my rights to return the laptop?

Hi All, Im Matty, I am a serial moaner and many directors have suffered my wrath. Just got a little query on the following issue. I have a laptop, little over 2 years old from Argos. Around 10 months ago the charging socket in the rear of the machine started to smoke and filled up the room in little time. Although out of warranty, as this was a product liability issue, Samsung repaired the machine and returned it to me at no charge. However the fault has now started to re-occur, but after speaking to them they are saying because it has not re-occured within 3 months of repair they are not able to do anything about it. I am aware of the 6 year obligation, and my statutory rights....but am I being unreasonable asking them to replace the unit with one of the same specification as I believe this fault is inherent with this machine and changing the socket again, will just mean a matter of time before it re-occurs. I have pinged off an email to the director of Samsung UK asking for the above to be sorted, and advised that if anything happens to the machine which results in damage to property or injury I will put in a product liability claim to the maximum possible amount. Regards Matty