poundsie
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Posts
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Hi nannygen How did you get on? I am pleased with my outcome. Granted i had to pay the difference for a new f/f, but prices have risen! I got a call from Comet, a few weeks ago saying that they were refunding my £49!! Result!! This was after the service team were adiment that i was not entitled to the refund. Saying - well the f/f is over 2 years old and you got a replacement out of it - cheek of them!! I agree they should train their team properly. One says one thing and someone else says something different. This should not be allowed, surely boardering on infringement of consumer rights!! let me know - please don't give up - FIGHT!!
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They're not consistent are they. Mine was one month over 2 years old and had the over freezing/not freezing problems. If i was you, i would take them up on the reduced rate offer and then find out exactly whats wrong. If its the same as loads of others out there, then write/email to the director again stating the EU Directive - 6 years. Mine had lost gas and they do not repair that, hence the replacement. I have had my letter with the code to choose another of same spec/price as the prestige i paid for 2 years ago..... not going for the prestige again though! The samsung looks good and has a 2 year warrantee from samsung.
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Hi Nannyjen Good News. The engineer came out to repair (different engineer though) and said that my f/f was leaking gas. This is not something they fix so i now have been told i will be entitled to an exchange. Something i knew should have been done two weeks ago! Won't be getting my £49 back and will have to put the difference to a new one, but still better than nothing! Just goes to show - don't let them get away with telling you - "its out of warranty sorry!"
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I know, i said the same thing to the Manager of my local store. He just said that Head Office make the decisions on what to sell..... Good Luck and let me know what happens and i will do the same. If more people fight then Comet won't get away with fobbing you off with the out of guarantee excuse....thats all it is.... an excuse!!!
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Hi Nannyjen Please don't give up. After several talks to the Directors Office, as i emailed Hugh (spoke to a lady working in there, you won't get to talk to the Director!) I have an engineer coming back next week - 2 weeks after he came round for the diagnosis i might add - to "fix" my f/f for free. Not really convinced this will be the end of it, but a definate start. The PCB and divertor valve have gone - as i suspected from the info i have read on the internet. Hence why i don't think this "fix" may not be sucessful. I had to pay the £49 as it was then, now £69 by the way!! It went up the day after i booked the call. They would not budge on this. They know they need to do something under the EU 6 year directive. Keep pushing, they will do something, they have to!
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I have had a very stern conversation with my local Comet and also the Service Line. I have now got an engineer to come round this Sat and do a report. I had no choice but to pay £49 they would not budge on that one - no amount of arguing would do it! By the way it has now risen to £69 and £125 for their all in charge (used to be £99 all in charge.) I was told that if it is wear and tear then they would help me with the cost of repair or if it is broken completely (i think it is the compressor) then they would refund what i paid 2 yrs ago and the £49. They acknowledge the 6 year EU directive and Sales of Goods Act. We shall see how it goes with the engineer...........
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Oh no response form Glenn then! I have complained to Comet and have just emailed Hugh Harvey. Comet are adiment that they are right and that i would have to pay £99 to POSSIBLY fix my problem.....what!!! disgraceful I will wait for a response from Mr Hugh then!!
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Hi Glenn I am sorry to hijack, but i too have an issue with my Prestige PRT295FFCS. I contacted Comet Service Team and was told to manual defrost for 48 hrs which i have done. It is now worse than it was before. Fridge now +16 ( was +5 but freezing everything) and freezer now at 17 (was 0) I too agree that this product should have been recalled. My f/f was purchased in Sept 2008 for nearly £400. should last ALOT longer than 2 years!!! The service team told me if that did not work then £99 would be charged for a callout!!!!!!!!!!!!! I have a reference number - 5285254 I wish to have a replacement under the sales of goods act, i have lost all confidence in this product.
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