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edwardcullen

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Everything posted by edwardcullen

  1. I was wrongly accused today. I refused to go with security and told them to search my bags/ purse there and then. I then was walking away fuming and the security almost grabbed me when his colleague came and stopped him. I was then led to a room. Refused to say anything without a manager who came. They insisted I had taken a number of items and oaid for some. I showed them the receipts and what was in my possession. I complained about the fear the security gave me when he was so close to grabbing me and he admitted he was going to as I refused to go with him and admitted he stopped as his colleague turned up. I reiterated what he said and he then kept saying, ' I didn't grab you . I've be trained not to. You could sue me for assualt and I am trained'. I have been given a banning order from the whole mall yet I was/ am innocent. I had a bad experience last year which this forum helpped me with and am so careful that I never 'forget'- and I have health issues regarding this. The other security who escorted me from the mall told me he would not have banned me. It seems the banning has occurred because of the complaint I made. The manager never stayed around. When they asked for my name and address I made it up..... I did not want RLP letters. Can I sue for the treatment, esp as I did not give details?
  2. hi, I got a letter too and they want all bank/ investment statements from my claim. I saw them 2 years ago as I was doing mystery shopping and they queried- it was within the £20 a week but I was paid monthly. I never heard back but they did suspend benefits and then I got them reinstated a few weeks later. Is is standard for them to ask for ALL statements? I got a back payment of housing benefit £7k and used that to pay a credit card off the day it was cleared. i have £4k in my childs acount- csa money goes there and it is used for child only. I am worried as the last time they did stop and I hd a battle getting it reinstated.
  3. Thank you. I just anted to run it buy the experienced people on this board. If I felt I owed anything I would admit it- I pay my bills so am going with what you say... Keep ignoring them. Will keep you posted. Will this caused me to get a CCJ?
  4. Today I received another letter asking for a higher amount- interest increased. Do I ignore every letter? The letter stated the next will be at court- how long do they continue and is ignoring still the best ay?
  5. ell, today I got another call stating the write off was rejected because I refused delivery twice. I then queried stating it as never delivered and it has now come to light that they tried to deliver it to my old address which I moved from July of last year. I have not been given a write off code.... it has taken a very long time but hopefully this is the end on this one problem of mine... Now to appeal my DLA rejection.... Thank you everyone for your help.
  6. Thank yu Ed999. I am an upfront person and have had my own fingers burnt but believe I owe nothing so I will take the advice from this forum and file the letters and hopefully they will go away. This forum is being a great help in hopefully me getting jusice and also moving forward in life and I would lik to thank everyone wh has taken the time to advice me in their selfless manner. People like yourselves are lacking in my life and I do ish you were all closer to home.
  7. Hi , I went into store and they said after they spoke to the write off team it looked like I always refused delivery- I then was put through to investigations who then traced the calls on the log that had gone astray. It was through again as a write off and refused. Store could not do anything. I was told by the team who requested the write off the last time to stick to my guns as too much had gone wrong- the biggest mistake was pc world attempting to repair the mac when they were not allowed to. Also, the first write off was requested and then equinox who had the laptop repaired it 8 days later which is wrong. Equinox (repair people) have lost the contract this week so there must be an issue with their service.... I was supposed to get a call last Wednesday but didn't... I will chase up on Tuesday and let you know.
  8. Many thanks for your reply. I have no idea if the debt recovery will persue and will obviously update on this forum. Should I ignore the letter? I have received nothing else and even have a reference stating that 'rent as paid in a timely manner'; the lease was renewed when it was passed from landlord to agent; housing benefit was paid directly to the owner and I was told not to pay the shortfall as I never had use of one bedroom which had damp in and to compensate for the damage the rats had dne to my personal property. Unfortunately this was said by the agent and nothing was in writing.
  9. They did ask for my forwarding address when I moved out but I told them that as all bills ere paid up and mail was redirected I would not- after the accusation of me having taken furniture- which I did not as it was rnted fully unfurnished. I find the scenario absurd that the lease was renewed with the lettings agent if I was in arrears. Can I confirm that if the second lease was written between the letting agent and me it is still the owner that has to sue me? (I thought the letting agent acted on behalf of the owner of the rented property.) Thank you- I will not reply and hopefully they will go away.
  10. The last email I received from the agent was one claiming I had taken furniture- I rented the place fully unfurnished- even the white goods were mine! I told them I was appalled at the accusation and not to contact me again as all bills had been paid. Should I write to them? Why was the debt from an employee of the agency and not from the estate agent or even the owner of the property? Thank you for helping.
  11. Hello, I have had a leeter in today asking for a large sum- 1000's from First Debt Recovery. It is from someone who works for an estate agent I was renting from and not the estate agent themselves. I rented privately from a landlord from Oct 07- March 2010, when the estate agent took over from the landlord. In fact they took over July 2009 but did not ask me to sign any lease. The rent was housing benefit and was paid directly to the landlord. When the new lease was signed I was told to continue for housing benefit to pay as normal. Whle I lived there there were so many problems. I lived by a railway and when there were raodworks rats came under the floorboards and I had to get pest control involved in removing them. There was damp in one room and the owner of the estate agency told me not to pay he shortfall of rent as I never did have use of one bedroom. This was all verbal but no-one ever chased me for rent. I was told in May 2010 that the landlord was selling and was given a reference stating- 'rent was paid in a timely manner'. I found somewhere else to live -july 10 and this letter has come out of the blue. Why would the owner allow me to stay for so long if I owed money? Why did the estate agent give me a decent reference? Why do I now have this 'intention to commence county court action'? Why did the estate agent tell me there was so much damage- childs room- damp ruined tv etc, rats chewed thrugh cables etc- in fact I was given a replacememt freezer as it was unfurnished and I was told my items would be replaced bit by bit- they were not save one. The health visitor phoned the estate agent and said it was unfit and needed new carpets etc and it was after that phonecall I got the notice. How do I reply? Obviously there is a counterclaim but I can not understand the reference and asking me to leave due to the sale and not arrears? Why is there no breakdown and this the first I have heard- they have my email address. I have been given 48 hours to reply so any advice would be appreciated.
  12. You are a diamond. I am going to a store tomorrow- hopefully- and will hopefully come out with a new mac.. I phoned last night and was told as the 'investigation team were off nothing could be done'. No'one wants to resolvethis and I am sickof the runaround. Even the guy, Steven Nais who was very pleasant did not call back despite me leaving 2 messages last Monday..... Maybe they don't know where it is and are trying to locate it otherwise they surely would have returned it by now if they are avoiding a write off.
  13. OK, so who can get the voucher- or new laptop as the write off team have refused twice? A macbook is not cheap so what do you think can be done apart from me getting the old one back. I appreciate you trying to help.
  14. Should I wait until next week or do the write off team work weekends/ late evening? They claim they tried to deiver the mac around 20th and I refused it- I was not in and no attempt has even been made by them to get it to me even after they insist it is not written off..... Also, I have a vaio desktop under their insurance. I know they are hard to repair but was wondering if you know of where I can get it repaired if ever needed? This is such a bad experience but I do need somewhere just incase.... xxx
  15. Many thanks. I will see if they are open from 5pm and go tomorrow, failing that, Sunday. I thought it was only the write off team who could authorise the voucher and they have rejected it twice? hat do I say? I do have contacts in the Express but I was thinking of asking the Mail to help if it doesn't get resolved. I cancelled the insurance debit yesterday- should I put it back on?
  16. IT IS A STANDARD WHATEVER HAPPENS POLICY. They phoned on Monday - got cut off and I have not heardsince. I will not call them as I have had a £289 phone bill from bt which is from the the calls and am horrified at the expense. I have had no response and no-one has tried to call to resolve this or even try to deliver my supposed repaired mac. What should I do now? ... as they dispute their was a gap but I am arguing it is because I did not have a charger and they claim they heve no documentation saying they owed me one yet theyir paperwork states they tried to deliver me one- but to the wrong adress!
  17. Thankyou for taking the time to reply. This is a whatever happens I was paying 13.99 monthly and am now going to cancel. It was delivered by citylink that time but other times, dpd. Do the managers have any authorisation to have a voucher issued? They told me I was misinformed and they will not write it off. I argued and got cut off... I am livid and after spending all the insurance money, cost from mobile to a high rate number, promises of call backs, them going to the wrong address twice, I just want a new replacement and forget them. I have insurance for my vaio desktop and am looking to see where else can repair it if antything goes wrong as I want no dealings ith them. They have no consistency, keep blaming other departments.... I've had enough and this has put a strain on my health which they know about and do not care.
  18. i have been given the run around from the write off dept. On 14th Jan I left my macbookpro in pcword as the disc drive was not working & the laptop was slow. They called me the following week it was fixed and I collected it. However, when I got home I was horrified to find a dent in it AND someone elses disc in it- photos of children.... I checked the laptop and it was slow. It went for repair- came back was running very slow after 2 hours so I phoned again... it went again.. it came back again with no charger and left on my doorstep with no signature from city link. Apparently they sent it to the wrong address after phoning numerous times. As it did not arrive I had to wait til I had money and was well enough to go out and buy one- I am disabled. Checked it and it was still not working correctly. Phoned and rebooked. was a one day extra gap as I had to wait to get money and then wait to get a charger. When they collected someone came- I asked him for paperwork or evidence and he had none- he took my mac. He also phoned me from the previous address I lived at as he had the wrong address. I phoned on 14th March spoke to .... who said I was entitled to a write off . She spoke to her supervisor, went over the dates etc and phoned back asking if that was what I wanted and I said yes. After having spoken to nmerous phone staff I found out that tech guys insotore are not allowed to touch macs and I was very dubious on the treatment my mac had and am dubious that because someone elses disc was in mine- did they to thev wrong job and make it worse? *** told me to refuse the mac if I preferred a writeoff should it arrve. I heard nothing and got a call on 22nd march from equinox asking what time I was in and I told them that a write off was in process and I did not want it back. I phoned on the 28th, spoke to ,,,,, who promised a callback that vening and did not get one. Phoned on the 29th, spoke to ,,,,,, who promised a callback on 30th after 4.30pm and did not get one. Phoned on 1st, was told it had been rejected and was livid as the staff member on 14th told me it would go through. Phond back . Spoke to ....., customer update team in repair investigation for over an hour and he went over everything and said considering the way I was treated, the promises of callbacks, the lack of service and the length of time it took- I should get a write off and he was going to request agan. He was the only person that seemed to care. I got a call today from some dept saying I was not getting it as there as a 11 day gap- there was a gap as I did not have a charger. They claim the paperwork said there was no charger. I did not sign for the collection the last time for paperwork, I had it left in a bag on my doorstep with no signature the first time so how can they use that as an excuse? PC world are not supposed to repair macs and there are double standards in this whole scenario. Can you pleae look into this. The time lapse was their fault- n charger returned; no parerwork was signed when they collected on one ocassion; the laptop was left on my doorstep once; pc world staff are not supposed to fix macs; they went to the wrong address twice; they have had it in and out since 14th January. I want a new repacement or voucher to be sent as they are at fault. I wasnt told about applecare and this was my frst mac so did not know about it.
  19. Bless you. I did the same and the police were there- well I have to go for an interview in a few weeks time and was told I may get a caution. You are very lucky the police aren't involved. Everyone here recommends we ignore any letter from RLP. Best wishes.
  20. Also, I would be to ashamed to go to the same store. I got rpl saying I am banned from all stores for life. has anyone ever been caught at a different store ? I hope I can persuade the police not to give me a caution...
  21. I was so skint and priceswapped (on another thread). I was feeling so ill due to medication and could not face queueing so walked out. I was caught and I deserve it. It was my first and will be my last. I did have a few items in my shopping bag which was bought from tk maxx weeks before (i was on my way to a kids party and was going to use them) and I did not want to argue as I knew because I had been wrong they would obviously not believe me. I have to go to the police as i was cautioned and I have found the receipt for one item which they have kept... Also, I was reading the night before that Father Tim said it is ok to shoplift from big companies if you are desperate... the church have not sacked him...
  22. It depends on what the 'complaint' was. As they were looking to see if some-one was living with me they asked to look around and were looking for 'mens' things- there was absolutely nothing. If you have nothing to hide don't worry. If you have done some-thing plead innocent. i hope it all goes well. There are very few nice people left in this world. x
  23. Hi, I was dating some-one who was 2-timing- I didn't know. They contacted me and asked if some-one was staying over and I was honest and said no. I never heard back. It was the person's partner who found out where I lived. I dumped him for being a 2 timer.... Amber
  24. Thank you, I will accept the caution but the store claim they have seen me before- and the bill will be high. The goods were apparently £100 and I thought that they should have added the value up in front of me. Security person was so rude to me. I said I was sorry and that I would pay- it said, bet you will and rest. You come in this store alot and it'll be a lot more.' I just want to now what happens if I accept the caution and what civil recovery can do if I don't pay? I thought it was a legal debt that had to be paid. I am so confused.
  25. The police were there and I am on bail. They said they think I will get a caution and the store will claim.
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