I've read this entire thread tonight. I refuse to use BG myself after having horrendous experiences with them, in a similar vein to yours (they threatened to cut me off unless I paid the previous tenants bill, because I didn't think to get a meter reading from the multiple-occupancy property in which I was renting a room... I now know that wasn't my responsibility but at the time they used it as a means to get me to pay over £300 which clearly wasn't mine). I just wanted to say, please keep strong, and please don't let BG get away with this. I remember feeling angry about the lady and her small dog which was subdued, causing pain and stress to animals is bad enough but to do it to another human is outrageous. I now feel something more akin to rage, I will take several deep breaths right now... *takes several deep breaths* Ok I still feel really angry for you. I'm a bit of a pauper so cannot help financially but am going to share your story on my facebook page, least I can do. Wishing you a speedy resolution and a big, fat compensatory payout.