I held back from taking this to Trading Standards and opted to badger them myself - which worked (to a degree) . I think I will sound them out now , especially as we are concerned about the question of future repairs ! Would you have any idea regarding this question ? thanks

Hi , To update : I am happy to report that a cheque was received for the full cost of repair (£190). There was no acknowledgment of the stress caused or working hours lost through time spent traveling for treatment though . I would like to thank everyone for their valuable advice . One last question - The dentist told my partner that the repair (in which the chip is filled with a composite) will not be permanent . It could last 1 year , it could last 2 years . It is inevitable that at some point she will have to have the same chip filled again . Would we be within our rights to expect the peanut seller to pay for future repairs ? Many thanks again .

Thanks postggj . That would throw a small spanner in the works as it is a front tooth that is damaged . Although the injury isn't painful as such , my partner's employment involves her being the first point of contact for clients . It is very important that she maintains a high standard of presentation . This adds an additional element of urgency to the equation I'm thinking it might be worth writing another letter next week explaining the above ? Is it advisable to wait for a full reply before having treatment , or is it ok to go ahead with getting the tooth repaired ? Thanks .

Will do Andrew ... and well done on your crown . My partner had a call today acknowledging the letter i sent ... the person said that it was being looked at and that we can expect to be contacted in due course . I'm not quite sure how long 'due course' is ... i'm thinking 5/6 days , any longer than that and i will contact Trading Standards .

Thank you once again for your advice sailor sam . Yes , i sent the letter by Recorded Delivery , and yes , delivery was confirmed . I will follow your advice and report back on any developments . Magnum

Hi there , i actually replied over 14 days ago with the following letter : Re: Chipped front tooth caused by stone in C*-O****** Large Peanuts . Ref ****** . Dear Ms W*****, Thank you for your reply to my letter dated 10th October 2010 . My partner (Miss M*** I***) appreciates your concern for her injury and was interested to read the supplementary explanation for the presence of the foreign body, kindly supplied by J**** W**** on behalf of P*** D*** Peanut Company Ltd . In light of the dental cost involved in repairing Miss I***'s damaged tooth, she feels that the enclosed £10 voucher is somewhat derisory and therefore unacceptable , hence i am returning it to you attached to this letter. I would like to request a proposal from you which deals more realistically with the dental cost , stress , pain , and lost working hours endured - within 14 days . If a satisfactory conclusion cannot be reached we will have no option but to refer this matter to Trading Standards/Consumer Direct . Please contact me at the above address or by email at ***@*****.com Yours sincerely ****** ******* Enclosures: Dental treatment plan supplied by *** *** Dental Clinic . A4 printed photo of chipped front tooth . £10 Co-Operative voucher . What would you advise i do next ? Give them more time or contact Trading Standards/Consumer Direct immediately ? Many thanks in advance .

that's great advice - thank you sailor sam . i will report back with their reply .

thankyou saintly_1 , apologies for posting in the wrong forum .

Hi , These peanuts were purchased from The Co-Op . I made an initial complaint via their freephone number . They sent me a Jiffy bag in order to return the offending stone . I took various photos before dispatch . I also included a letter informing them that i had seen a dentist and was awaiting a written quote for the cost of repair which i expected them to reimburse me for . In reply i received a letter of apology and an explanation from the supplier as to how foreign bodies occasionally go undetected . I received a £10 coupon , but no mention of my dental fees . I now have the quote from my dentist (£190) and a set of photos taken by them and put onto CDR that show the damage . I am going to send the above articles along with a covering letter . Here's where I would very much appreciate some help ! Obviously i want them to know i mean business and am not prepared to be fobbed off with a paltry coupon (which i will be returning) . Can i give them a time frame in which i expect to hear back from them ? Or , should i consider contacting a 'Claims Direct' type organization to see if they would be interested in this ? Many thanks for your time in advance .