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BearBalls

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  1. It seems like the letter arrived at H3G - a "Customer services" representative from their call center in India has left voicemails on both mine and my fathers phone asking me to call them back to "discuss the letter". I'm not sure whether I should wait (possibly in vain) for their correspondence in writing, or call them and demand to know why they took my money, have not responded to my SAR and why they believe a there is an outstanding balance. I am not confident that I will be able to communicate the above points to a member of the H3G offshore team as I feel they are directly responsible for the alleged outstanding balance in the first place... If I called them I would record the conversation and ask to be put through to their management or an escalation point who would have a better understanding of the issues at hand. I have attached a recording of the voicemail I got today (in mp3 format, and I have removed any identifying audio / tags): 110421.H3G_Voicemail_re_SAR_chaser.mp3
  2. Thanks DB. I will be sending the following tomorrow by recorded mail. Firm enough? Reminder letter: 20110418.Hutchinson_SAR_Reminder.pdf
  3. Hello peeps. It's been a while since I posted an update (tbh this hasn't really been a priority for me, but now I want to get back on top again!). I sent the personal detail request along with a cheque to H3G on 10th November 2010 and they cashed it on 17th November (very efficient of them...) however I have not had any further written correspondence from either H3G or HFOS / RB. I have received a number of calls from Roxburghe since however I am not willing to talk to them over the phone. I don't really know how best to proceed - H3G have taken my money but have not responded to the data request. I really just want to get this chapter over and done with - are there any killer blows I could use? Thanks! BB
  4. Chaps - no not as yet. I sent these letters on the 9th November and am awaiting a reply: 1. Letter to Roxburghe 2. Letter to Hutchinson - They seem to be notoriously difficult to get hold of but I used the address below. I will let this forum know when/if Hutchinson cash the cheque in. I have had a number of calls from a number that looks similar to the Roxburghe numbers (that I have previously posted), after the delivery of the above letters (I sent them recorded, and tracked them accordingly). I will not deal with any of these companies by phone. I have tried this in the past with RB but when I told the chap I was recording the call he immediately hung up...
  5. ... And also, if anyone is interested, despite the threats from HFOS / RB about my credit report potentially being decimated by this matter, I have subsequently checked and there is no sign of any black marks / outstanding debts / missed payments on my file.
  6. @coledog: Yes I have already sent the prove it letter - see attachment "20091127.Letter_NACK_Debt.pdf" in previous post. The response was pretty weak; a "with compliments" note stapled to a screenshot of a ledger (also above).
  7. Thanks guys. I will be sending both the refute letter to RB and the SAR to H3G tomorrow. For reference and for any others affected by similar matters, I have received 8 calls from RB in the last month. The number is always a mobile and starts 0783766xxx. I have only ever picked up on one occasion. On this occasion the caller claimed to be a solicitor working for RB. I have also received numerous text messages with the following content: From: smsroxburghe.sms.com URGENT - please call Roxburghe on 01932332001 quoting ref:
  8. Thanks Coledawg. I shall commence with: SAR request to H3G Letter to RB requesting evidence of original assignment from H3G Letter to RB disputing the "agreement" whilst maintaining no knowledge of "debt" ... I don't mind stringing this out as long as I am legally in the clear; I want to give them enough rope to hang themselves with then I can hand this over to whatever authorities will take an interest! Cheers peeps.
  9. Thanks Nicklea - see the ledger attachment above; there was a balance of £163.20 as of May 2004 (which had been aggregated in error by H3G after the account had agreed to have been closed). This balance was adjusted in June 2007 by what appears to be the sale of the the balance to HFOS / HFOC / RB. I assume this adjustment would not count towards the SB status?
  10. 24 November 2009: Letter from RB stating that the debt had been 'assigned' to them 20091124.Roxburghe_Notice_Assign.pdf 27 November 2009: Letter from myself indicating no knowledge of the alleged debt 20091127.Letter_NACK_Debt.pdf Nov / Dev 2009: Screenshot of H3G's account ledger that gives no indication of the "debt". 20091128.Hutchinson_Account_Ledger.pdf 25 October 2010: Letter from RB indicating that I am in a legally binding contract to repay the "debt". I have categorically not agreed to this. 20101025.Roxburghe_Credit_Agreement.pdf
  11. Guys, thanks a lot for your prompt feedback. I will set about to do the following: Send SAR request to H3G Send SAR request to RB Send letter to RB disputing the debt until they provide evidence that H3G assigned it (should I highlight the fact that this "debt" should be SB now?) Please find attached the initial correspondence from / to HFOS. 09 July 2008: Initial letters from HFOS, sent to me in a single envelope, stating that the notice of assignment was included in the mail (however this was not the case and I disputed this in my return letter) 20080709.HFO_Notice_Assign.pdf 20080709.HFO_Notice_Transfer.pdf 01 August 2008: My response to HFOS disputing the alleged debt and stating that there was in fact no information from H3G included in the 'pack' 20080801.Letter_No_Assign_Proof.pdf
  12. Hi guys, There are a lot of threads on this site already dedicated to Roxburghe (RB) / HFO Services (HFOS) and Hutchinson 3G (H3G) but I would like to bring to attention my own case as I have a few issues that I hope to seek advice for (... and apologies if you guys are bored to your back teeth with more of the same recurring themes ). My experience with HFOS and RB has been distressing and upsetting. They appear to use deceitful and dishonest tactics to bully their victims into submission and I am determined not to let them win. I have no knowledge of the alleged "debt" for which they are attempting to recover as I closed my account with H3G with a zero balance back in 2004. Background details (pieced together from recollection and the very little written correspondence I have had with the trio of aforementioned companies): 24 July 2003 : Contract with Hutchinson 3G for a mobile phone handset and monthly tariff underwritten for £38.00 per month 28 December 2003 : Due to extremely poor reception and quality of service (phone call drop-outs, SMS messages not being sent / received) I cancelled the contract via a telephone call. The service centre employee was happy to oblige under these particular circumstances. No written confirmation given. No further written correspondence from H3G (including bills) March 2004 : H3G informed me of an outstanding balance of £49.84 from November 2003 30 March 2004 : Final balance paid to H3G 09 July 2008 : I received two letters from HFOS titled "Notice of Transfer" and "Notice of Assignement of Debt". The letters stated that the debt was assigned by H3G on 31 July 2007 for the amount of £173.20. The signees were 'D Hashan' ("Telecoms Team") and 'Jane Parker' (Manager, "Telecoms Team"). The Assignment letter claimed to include a letter from H3G stating that the debt had been assigned. There was no such letter included in either items of post. 01 August 2008 : I responded to Jane Parker expressing my surprise. I stated that to my knowledge there was no outstanding balance with H3G. I also noted that there was no letter of assignment from H3G included in their correspondence. I received no further mail from HFOS. 24 November 2009 : I received a letter from Jonathan Stock at RB stating that the debt had been passed to them by H3G (not HFOS?) and the amount to be recovered was £298.21 (!) 27 November 2009 : Feeling empowered by various forums (possibly this site) I found a template letter stating that I do not acknowledge the debt and require documentary evidence that the debt exists. I made the schoolboy mistake of signing the letter... December 2009 : RB responded with a compliment note (no letter or explanation, not signed or dated) stapled to a printout of a screenshot of the H3G accounts software with what appeared to be a ledger of my account with H3G. This ledger showed that H3G continued to bill me for 4 months after the account closure. A balance of £163.20 is visible on 28 May 2004 and this is flattened with an adjustment on 6 June 2007 (possibly the sale of debt to HFOS). As this screenshot in no way constituted proof of an outstanding debt I chose not to humour them further and to get on with my life. Oct 09 - Sept 10 : RB continue to send SMS messages to my personal phone and leave voicemails from random mobile numbers pretending to be solicitors and requiring urgent response. Solicitors do not work like this. I ignore them. 25 October 2010 : I received a letter from Nick Krauspe of RB stating that I agreed to make a payment to them as part of a plan to settle my debt. They state this agreement is legally binding and as I have failed to make a prompt payment they will charge me £12.50 for the pleasure. The letter also mentions HFO CAPITAL LIMITED for the first time? I am HIGHLY concerned about this letter as it would appear that SOMEONE has entered me into a CCA without my knowledge or consent (possibly by lifting my signature from previous correspondence?). If this was the case would it reset the timer on the "debt" to avoid being Statute-Barred? Should I send a letter to RB by special delivery demanding to see proof of this "agreement" such that I can forensically analyse the content (if it exists) and thus be in a position to take legal action? I have signed up to CreditExpert to check my credit report and hope to complete this in the coming days. I will attach censored versions of all the correspondence I have had in the next posts in the hope that you can give me the confidence and empowerment to fight these intolerable, abusive, dishonest scalliwags (!). If you can help then I will happily donate the entire alleged debt amount to CAG (and even if you don't I may well dig deep as you give many others the courage to speak up and fight their cases). Many thanks in advance.
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