Dear All. I have made a complaint to Future Mortgages and I understand the Complaint was forwarded to Engaged Credit. My Complaint is with Future Mortgage. Wht have they sent my letter on to Engaged Credit. under the data protection act they can not do this. I am complaining about my charges and I want to get thet back. I have had my 2 modifications which you are allowed in 5 Years. Would the person that took Future Mortgage to court advise us what solicitor he used and give some advise please. Engaged Credit have been very helpful but I do not trust them. They have asked me to complete an Income & Expenditure form which they sent me, but am I giving them information about me that they could use in Court ??. What do I do. I come out of my fixed rate next March 2011 and my payments will come down from £2206 to about £1,030.00 which I can afford.

Good morning every one. I am the Mortgage Broker back again. I phone Future Mortgage and they advised me that my original Terms of my Mortgage can not be changed, ie, I have a fixed rate of 6.6% for 3 Years and I come out next March and my rate in April 2011 should be approx 2.24% above LIBOR ie, 2.74% only if the LIBOR stays the same. You need to look on your Mortgage Offer to see what you deal is when you come out of your Fixed rate. If any body came out of there fixed rate with engage credit please advise us if this is what they do. I have made a formal compliant to future and I have asked for a list of all there charges they have put on my Mortgage Account. I am going to ask for the charges to be refunded back just like the previous person. Future Mortgage is on longer my mortgage lender so I will take them to court to refund my charges. If the previous person that took Future to court please advise what you did, ie, was it a small claims court etc. It would help if you could advise us all. many thanks. When I get the reply from Future I will them write the the FSA etc. I would ask them to investigate the Treating customers fairly. (TCF). This is a big thing in the industry at the moment, because I am regulated under the FSA and so are future mortgage and engage credit. At the moment it looks as we may be better off with engaged credit rather than future mortgage, but engage credit needs to treat all of us the same as future mortgages, as per your mortgage offer, this cannot be changed. I understand that engage credit has purchased a number of mortgage books from mortgage lenders that have gone into liquidation, but there is a lot more behind-the-scenes with future mortgage, as they are part of Citibank. We will all receive a letter from engage credit in the next few days which should explain more. When I phoned future mortgages they were not very helpful and I think I spoke to the tea person rather than their professional given advice. Engage credit was more helpful in understanding and advising me the original terms of my mortgage to stands. We all need to stay together for this and if necessary take future mortgage to court and to do a documentary on TV, but I think we are all in the same boat. Future mortgage has sold us down the river.

Yes, I am in similar position to you. I received a letter from future Mortgage on Sat advising me that as from 5th Nov, my mortgage will be with Engage Credit Ltd. I am a Mortgage Broker and I have never heard of this company. It look like Future Mortgage are selling there lender book on to a new company. I think they can do this but I will find out. I am registered with the FSA and Engage Credit is reg with the FSA but only from 28th August 2008. on the FSA register it is showing that they can not hold client monies?. What worries me is that come March 2011, my interest rate should go down from 6.9%. Future Mortgage advised me that my Monthly payments come March 2011 will come down more than half. But what will happen now with Engage Credit. Yes they can charge what they want. Engaged is a Prime and sub prime lender. so there interest rates will be high. We all need to keep together. I have been paying my mortgage each month but I am one Month behind and they want to sell my mortgage on. What is going on. The FSA have a big thing at present ie, Treating Customers Fairly ( TCF) This is not. I can go on for ever. I will be phoning both companies on Monday to see what is going on. Should I jump in the river now or wait.