They have made me get a letter from N Power confirming that this is my account - was very annoyed about this as they just messing me about. I have provided evidence that all other bills have been paid etc. Doesn't exactly help when I consider the fact that the letting agency did nothing about the widespread damp/mould in my flat which was reported numerous times!! I have pictures, after I get the deposit back, I am so blogging about them! shocking! thanks very much for your advice

Thanks for the welcome - I have mentioned that I will take the complaint to the energy ombudsman if it's no dealt with in a more timely manner. Mrshed - Okay, I have been having it out with the ex letting agency regarding this - I have advised them that the account is MY utilities account, thus MY liability and no such bill would fall back to the landlord (their client). I am really angry about this, as this letting agency are not releasing the deposit. It is protected in a scheme (have the details in a file somewhere, I remember them pointing out the seperate holding scheme though)

Hi, I have an ongoing issue with N-Power and I don't know what to do anymore! It's concerning a property I was renting between July 2009 and August 2010. N Power sent 2 letters to myself in July 2009 confirming they supplied electricty and gas to my property. I provided my meter readings (as did my letting agency) and N Power billed my for my electricty in Oct 2009 - which I paid and have a receipt of this. However, come Dec/Jan I hadn't received another bill, so I called them to be told that they didn;t provide electricty to my flat - I queried to whom I had paid my money in Oct 2009, and they simply stated it wasn't N Power. When I asked who the supplier was, the gent advised he couldn't under any circumstances tell me this :S - very unhelpful man to be honest. I have called and emailed 5 times between Jan and June 2010 requesting bills and querying this account - I have these saved and the replies fobbing me off. Before I moved in August 2010, I contacted them yet again as I wanted this cleared before moving. However, they have advised that they DID supply my flat electricity but that the account was activated then randomly deactivated from the system so they had to create some new thing on the system (NMAP I think, unsure of the jargon) Long story short, I am having an awful time as they have now billed my over 700 and want the payment ASAP - however, I am EXTREMELY unhappy with how they have handled this. I clearly haven't tried to "chance it" and not pay my bill, I have been told over and over N Power didn't supply my electricity - even though I have letters confirming they do! The other main issue is that my letting agency are refuising to release my security depoisit of £535 because of this dispute - it's now 2 1/2 months on and I am really struggling because I had obviously been counting on that deposit for my new flat deposit. N Power are being extremely slow - never answering e mails even though I can see that they have been read/picked up. Any advice? ps - sorry for the saga I've written here.