Thank you Hallowitch....I'll get that prepared and sent today.

thanks for that info. Please can someone help me compose a letter to the council about the fact that they are trying to chase me for a bill that isn't mine as I had already moved out? Thank you!

Right i've spoken to the council and this is getting more complex! The liability order was issued on 17th July 2010 and relates to the council tax year 2010/2011, not for previous arrears from 2009, which I thought this all related too. Anyway I moved out of the property concerned in Jan 2010 so am I right in saying this Liability order shouldn't have been sent to me? The property was rented but I have proof of my notice of moving out from my landlord etc, and I'm sure they will confirm when I moved out etc. Where do I go from here???

I will do....I'm keeping trying the council so I'll let you know when I get some answers!

It worked! So I have paid what I can afford at the moment and printed off the screen shot and email confirmation of payment that they have sent me. Now atleast it actually feels like I am taking control back a little. Thank you all!

Ok I will try logging onto the Council website with the Client Ref I have and see if it works. Thank you again.

Thank you!

Wonkeydonkey - I have just called the council again but get stuck in their recorded message system and can't speak to a human, but I'll keep trying. I've also sent them an email to ask for the information. Hallowitch - It has a "ClientRef" which is in the same format as the council tax refs...so that might well be the same thing.

I can't pay the whole amount thought thats the problem, and who do I pay it to Jacobs on their website or the council??? Sorry if I'm sounding stupid now!

Thanks for all your advice, I've spoken to the council and they won't do anything until the recieve it back from the bailiffs. I've made a point of writing and emailing the council telling them that I would like to deal with them directly on this matter and that I am willing to set up a payment plan and that it is not that I am willfully refusing to pay. Not sure if this will make any difference but it made me feel a little better. I haven't had the knock at the door yet or any of these letters with red pen on them which I see so many people talking about on here.....guess it's just a case of waiting for those to arrive now!

Thank you! Armed with cuppa and browsing now through all the info...sounds like these Jacobs crowd have a right name for themselves. I will give the council another try in the morning as there is nobody avaliable to help at the moment. All doors and windows locked, it might be hard keeping them out as I now live in a shared house but I have asked my housemates not to let anyone in, and they are all really sympathetic as I had to leave my last home due to problems with an ex who was taking money from me but thats a different story. Hopefully the council will understand when I talk to them that I do want to pay, but I don't have the full amount today or tomorrow or the next day and installments are all I can manage until I get everything straight. I've managed to run up quite a few debts in the last 2 years but so far I have managed to make payment plans with everyone else so hopefully this will get sorted too....I guess I'm just scared of the whole bailiff idea.

Hi, I have recieved a letter from Jacobs (sent 2nd class) re outstanding council tax arrears, I got in a mess and now the council have requested that this company collect £801.49, and on this letter it tells me I have 7 days to pay from the date on the letter which infact was 4 days ago...so really I have 3 days left! Anyway I don't have the full amount, but I am willing to pay by installments...so I've called Jacobs offices and they have told me I have to speak directly to the bailiff on his mobile, which I have been trying but I can never get hold of him....what do I do now? They have my mobile number for him to call me but he isn't doing so and it's not that I'm unwilling to pay I just don't know how much to pay on their automated line or anything. Please can someone give me some advice as I don't want them turning up on my door saying I wouldn't pay....should I try the council? Thank you!