sky; One excuse after the next in Broadband and other Internet issues Posted February 25, 2017 was your BB with them before mind? or are you switching.. Yes it was They should have been able to do an amendment on their system "Chordiant" to the product and it would have placed a direct order with BT to UPG the line to Fibre. Youve been had and thats not fair on you... What have you dont to try and resolve this with them? Listened to them give wrong date after wrong date, argue between themselves and now enough is enough. Even harsh language hasn't worked. Listened to them give one excuse after the next, use harsh language, threaten to jump ship. They haven't full filled their end of a contract which is to provide a service.