Ok I literally am to the end of my tether with vodafone! I have complained to 11 different members of staff and ofcom! Basically vodafone wrongly imei barred my phone - i've been 3days trying to sort this out. Each and every person I speak to tells me a different thing with the technical support telling me they can't fix it so all I can do is to continue to complain. The store adviser I spoke to admitted that I'm just being fobbed off against not wanting to replace my handset! I have a fiancée, serving abroad who I have no doubt missed rare calls from because my phone is now blocked Those calls are precious and are now missed and I'm still for for the pleasure! I've forwarded my issue to watchdog and I'm going to email everyday until they expose and get someone at vodafone to correct this. Really issue compensation that is worth missing 3 calls from the love of ur life serving abroad in the military Everyday those calls could be my last BDM