I too recently signed up with these guys, I was originally a bit suspicious that the girls on the phones who promised me the earth, had little legal knowledge, but then I figured that the back room staff would. However just like all the other posts, they failed to do what they promised. I originally contracted them because with the stress I was under fighting my employer over breach of contract as I was happy to pay someone else to do the donkey work. However long story short. I have now had to do all the applications myself. Thankfully the Tribunal has accepted my claim and I shall wait and see.
I will be contacting my Credit card co, because I reckon they fobbed off the other Cagger, because I'm sure I've a right to claim under under the Consumer Credit Act due to non-provision of services that have been purchased. I will also go down the road of applying for a County Court Judgement. But before I do that I will take the advice below and contact the MOJ.