Hello again, I have spoken to consumerdirect and they have advised to write a letter using such terms as "making time of the essence" and that if i dont receive delivery then i can hold them in breach of contract. This is a quick draft. Can you please let me know if what im doing is correct and what is the likely outcome? To Disney Etc, On the 5th of June 2010, i placed an order with you for a 5ft Soft Toy Heffalump. It was agreed between us that you would make delivery of the above in 4-6 weeks. To date you have not supplied me with the goods. I am now making time of the essence in this contract and expect delivery within the next 10 to 14 days or i will hold you in breach of the contract, at which time i will expect you to reimburse me with all my reward points and i will seek compensation for monies spent by me on promotional produts, which you enticed me to buy with the offer of rewards that you have failed to deliver. I look forward to hearing from you in the next 7 days Yours XXXX

Thanks for you help

First of all i'm sorry if i have come to the wrong place. If i have can someone redirect me. Earlier this year, i joined DisneyMovieRewards.co.uk scheme. When you buy Disney related products, you are given a code with X amount of points. These points can be redeemed for goods. I redeemed my points for a large cuddly soft toy on 5th June 2010 and was advised delivery would be in 4-6 weeks. After 8 weeks i emailed them and advised of non delivery, to which they replied that there had been a technical problem and i would need to wait a couple more weeks. I have still not received my item and they are no longer replying to my emails. What can i do?

First of all i'm sorry if i have come to the wrong place. If i have can someone redirect me. Earlier this year, i joined DisneyMovieRewards.co.uk scheme. When you buy Disney related products, you are given a code with X amount of points. These points can be redeemed for goods. I redeemed my points for a large cuddly soft toy on 5th June 2010 and was advised delivery would be in 4-6 weeks. After 8 weeks i emailed them and advised of non delivery, to which they replied that there had been a technical problem and i would need to wait a couple more weeks. I have still not received my item and they are no longer replying to my emails. What can i do?