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Mr Duck

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  1. Thought i'd post a quick update about this, would've been sooner except we have some problems with an elderly relative . Seems Cabot are either convinced my mother is dead or they're really digging themselves in the proverbial you know what. About 2 weeks we have recieved exactly the same letter again! We were really hoping they might try to contact her rather than it being addressed to the family, but hey, it's still more ammunition for us
  2. Wow! Many thanks to all who have replied to this thread, wasn't expecting so many to comment, much appreciated! We thought about complaining but have decided against it for now. Although there is no doubt they deserve everything they get, we've obviously used the right tactics by refusing all contact with them otherwise they would not have resorted to a letter like that, they must be desperate! But if we we're to complain now they could claim it was just an administrative error, unlikely we know, but proving otherwise would be very difficult. But by sending that letter they've also backed themselves into a corner as they can no longer contact my mother personally, if they do then they will have given us the proof we need to make a much more effective complaint. If they don't then we've got what we wanted, either way we win. If we recieve any more correspondence from these cowboys I will post it here immediately. Thanks again for all your replies.
  3. Oooh many thanks for the info. I'll start studying!
  4. Actually, we don't look on it as a problem. If they really could do something they'd have done so by now, instead they use scare tactics. The phone used to ring at least 5 times a day lol That was going on for at least a year to my knowledge. We put the letter up just to see what other people thought, as it does seem a bizzare mistake to make, and also to see if anyone else had had the same letter or similar.
  5. Hi, thanks for the welcome Was thinking about Trading Standards as a possibility, as long as it does not involve any direct contact with Cabot. We've always maintained a strict "No contact" attitude with them.
  6. Hi, i'm writing this on behalf of my mother. We've been hounded by Cabot for years, phone calls in the hundreds, possibly more. We've always ignored their calls and correspondence, far from being imtimidated we actually found them to be rather amusing. After god knows how long the phone calls finally stopped and figured they'd finally got the message....until today. We recieved a very interesting letter addressed to the whole family name, not just my mother, sending their condolences on my mothers death!!!! I can't scan the letter so i've typed it out word for word below: Dear Sir/Madam Condolences We regret to note the death of Mrs xxxxxx and wish to express our Company's condolences. Whilst we appreciate that there will be a number of issues to address at this time, we would be grateful if you could pass this letter to those who are dealing with the administration of the estate. Alternatively, please provide us with their details. In the meantime, please could you send a copy of the death certificate, using the enclosed prepaid envelope, so that we can update our records. Contacting Cabot If you have any queries, please call one of our helpful customer advisors on 01732 524642 (Minicom: 01732 524630) Thank you for your help at this difficult time. Yours faithfully (copied and pasted signature) Emma Robertson Customer Relations Department I would like to make clear my mother is alive and well! While we're not worried by this letter, we are interested to know other peoples opinions about this letter and your thoughts on whether this is a very dirty tactic designed for us to contact them, considering that we have always avoided any sort of contact with Cabot.
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