Still no reply from Orange response....... Going to send a written letter hopefully i will get some sort of reply !!!!!!!!!!!!!

I have just sent the orange response a private message so i will keep you in formed on what happens.

Hello I have been an orange account holder for 14 years now and before this year i ahve never had a problem with them, until now. I recently upgraded my phone to the sony ericcson X10 and in doing so had to sign up to a 18 month contract, i soon began experiencing problems with making and recieving calls in my own home. Either i get no signal or i have to answer the phone upstairs. I rang orange and spoke to a women in India who told my the mast in my town was down and it was probably the reason i was experiencing the problems that i was, she also got me to change a setting on my phone. This didnt cure the problem so i rang up again and spoke to another women who again told me the mast was down in my area, this was all well and good but when i pointed out the fact that my friend who is also on orange and lives in the same house and has no problems with making or recieving calls she then informed me that different handsets have different reception qualities. So i ask could i change my handset then the reply was NO, so orange are quiet happy for me to sign a contact for 18 months but when i complain about the poor service i am getting they basically say tough live with it. Orange is committed to offering excellent customer care !!!!!!!!!!!!!! What a load of ....

Hi Johnathan i have emailed you yesterday and today and still have no reply from you