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hi lee, thanks for the reply. I have been following this on other forums and it would appear to me that whilst the T&C's will be remaining the same (a contentious issue) the charges are in fact changing. The terms & conditions do not state what the charges are for going over the FUP so it should be assumed that the charge is zero (any unclear T&C's are always ruled in favour of the consumer) and is being increased to £5 per 500MB. Vodafone have also stated in a couple of statements that the charges are being introduced which would mean it is a new charge - hence the T&C's should be updated. EIther way it is a change to T&C's and/or charges which means VF should be advising customers that they have the right to cancel their contract WITHOUT PENALTY is they so wish. Trying to wrap this up as a 'free service' is bordering on ridiculous. It is a new charge, not a free service.

Hi, It has become apparent on some other forums that Vodafone intend to change the way in which they manage customers on 'unlimited' data packages. Packages were sold on terms of unlimited data with a fair usage policy of 500MB. They are now intending to change contract terms for all existing and new customers and charge anyone going over their 'limit' @ a rate of £5 per 500MB. These terms will take effect from 1st of June with Vodafone having yet to officially inform customers of this change but they have made statements on their website forum confirming that these charges are coming after 'accidentally' texting some customers. Many users, including myself, occasionally go over their current 500MB fair usage limit and don't get penalised but we would be at least £5 worse off should that happen under the new terms. There are also customers who exceed their limit many times over who would be worse off and of course many customers i'm sure would not notice any difference. Are these changes sufficient to enable customers to cancel their contracts without penalty as they would be a significant change to T&C's? Even customers who don't currently go over their data 'limit' may still be effected in the future as they may change their mobile internet activity over time but i believe there may be a time limit on cancelling after they inform you.

Just a quick update. I heard nothing more from RBOS and have sent the letter before action. Yesterday i recieved a letter offering me £300 as a gesture of good will as full and final settlement of all claims regarding bank charges. do i need to reply to this or does my letter before action still stand even tho they have made an offer?

It looks like i'll be turning down their offer then. I got another phone call on Friday from the Branch manager telling me that she has now passed the letter onto her area manager and is waiting to hear back from them before proceeding. Thanks for your help.

Also, using OpenOffice, i can't get the spreadsheet to calculate 'days since offense'. do i need to add todays date in somewhere? what equation should be in that column? Thanks,

Hi, i sent the letter to my local branch of RBoS in Edinburgh requesting last 6 years statements, got standard reply - will cost £10. i didn't do a thing, didn't pay, then two weeks later 6 years worth of statements turn up having been sent from Natwest!? i thought i might have been due about £1000 back but if was close to £3000 when i totalled it up. i then sent the first letter requesting payment to my branch and the manager called me up on wednesday wanting me to go in and discuss it, they seemed quite keen to discuss it offering to come to my work, home or in any other branch of RBoS. has anyone else had this response? do i discuss it with the manager? are they likely to want to make an offer or just try to talk me out of it??? if i decide not to discuss it with her what happens next? do i wait for the 14 days or do i send the next letter if i get a negative response? Thanks,