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TheAgent

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  1. Your chargeback was disputed because you applied to No Worries, and they are in (apparently) 98% of disputes able to produce recordings of you consenting to pay the fee and properly instructed that you must make a refund request in writing. Chargebacks do not exist to help you be lazy, they exist to help you reclaim your money when you cannot get it back by normal means. If you perform a chargeback before seeking a proper refund it can and will delay your refund by up to 8 weeks as they dispute the chargeback and refuse to provide your refund until the situation is resolved (they wont refund you while the bank is still mulling it over). Do the following, and keep a diary of who you talk to, when you talk to them and what they say to you. --- 1) Write in, recorded delivery, remember to keep your royal mail tracking number. Normal letters tend to get "lost" somehow. 2) Call in the day after your RD letter arrives, make sure they've received it. They will have no excuse if your RD tracker shows it being delivered and signed for. 3) Call in 31 days later - long enough that they should have refunded you when you call - because they automatically decline refund requests. Always with the same excuse that you had a "pending" application with one of their lenders, even when you have clearly declined all three pathetic offers. Mark it on your calendar, you will have to chase them. Yes loans will tell you to wait 4-5 days for a cheque in the post, No Worries will tell you to wait 4-5 days for the refund back on to your bank card. 4) Wait out this period. If your cheque/refund comes then good for you. If not, call in again and demand they do it again. Sometimes even if you chase, they just wont bother doing it. 5) If you still don't get it - chargeback. --- The reality is that it is normal for it to take up to 2 months to get a refund out of them with all their stalling, telling you it'll take a few days, then the delay cashing a cheque / waiting for their card payment to clear. Its unfortunate that people have to go to these lengths to get their money back from a company promising so much and delivering so little, especially since they are allegedly regulated by the OFT and FOS. I still know plenty of guys who work there and while some think its sickening, others think its funny and most wish they were somewhere else - all of them know that you have to chase them relentlessly to get your money back.
  2. Unless they can produce 100% genuine, documented and proven evidence - which can be traced directly to your partner - of the debt having been actioned upon, paid or acknowledged by your partner within the last 6 years they are of course not able to enforce the agreement anymore, or collect upon it as per the Limitation act. Your partner should check with the 3 main credit bureaus and file disputes as soon as possible, and at the same time submit a SAR regarding the debt and alleged payment in 2004 to Hillesden - legally forcing them to provide you with evidence to back up what they are claiming. This won't refresh the debt, or count as acknowledgment of it since it has already lapsed. Debt collection agencies like Hillsden rely more on people's gullibility and fear of supposed legal action than any actual evidence. They will rarely if ever take their targets to court. Getting them to put their money where their mouth is invariably makes them back off. Indeed anyone daring enough can usually turn the tables on them and force them into court for misrepresentation, harassment and false enforcement claims. If your 100% sure the debt is past the Limitation Act then just ignore them, if your in the slightest doubt otherwise then start gathering the information ASAP.
  3. To be fair application agents are salaried, albeit at a rate that can loosely be described as minimum wage and far below what they are initially lead to believe when applying for the job. They do get bonuses (application agents who you are initially contacted by) but they are pretty lame too, so not alot of incentive there either for most. Rest assured the company treats its application agents (the lowest of the company's employees) almost as badly as it treats its customers. Application agents like this Shaun you mentioned can be pushy, but are generally just doing their jobs. It is a target-based sales environment with a horde of relentless supervisors constantly breathing down their necks. The average application agent is generally targetted at 24-30 applications / 8-10 fees per day depending on experience and agents who regularly fall below their targets face a variety of punishments varying from forced overtime, disciplinary action and losing their jobs altogether (if they incur repeated disciplinaries) if they have a few bad days in a row. Worth bearing in mind that South Wales is not a rich part of the country, nor one teeming with jobs for young people. They can be jerks, but no more or less than any other minimum-wage telesales worker. Having once spent a pretty major chunk of time working there on Yes Loans, No Worries and a mouth-piece for various lenders in positions from Applications Agent and upward, I'm quite sure most people have simply fallen for the trap of saying yes, rather than Yes Loans mysteriously dipping into their bank account without permission as many claim. People who took fees without permission always faced harsh punishment, and when as long as you repeatedly say NO to the fee, your money is invariably quite safe from them. Moreover you will also STILL be put through to exactly the same lenders and services, because a) the lenders charge a commission anyway and b) the fees they take for applications amount to nothing in the grand scheme of their operation. Realistically you can just skip all the hassle and apply to the following three lenders individually on your own. This is the sum total of Yes Loans actual "panel of lenders", as most of their previous lenders went out of business - who in many cases they still "issue documents" for actually went bust or stopped working with them months/years ago. 1) Everyday Loans or "EDL" (30-50% APR Non-guarantor loans of up to £10'000 - Credit checks involved for Approval) Yes/No Worries Loans only serious, half-way reasonable lender that people in their right minds would accept an offer from. You will know immediately - before the fee is asked for by the application agent - whether or not you have qualified through Yes Loans ADMS system to be introduced to EDL because application agents will try and use the fact you have been "approved in principle" / AIP by "one of our lenders" to wrangle a fee out of you. Through Yes Loans you will speak to a mouthpiece company called "Bluesky" - which is basically a few Yes Loans agents who run the basic checks and if you pass, refer you to one of EDL's branches. You can of course apply directly to Everyday Loans on their own site, and after AIP and a credit check directly from them will be invited to an appointment at one of their branches around the country to finalise things and produce the usual documents before final approval. They use a fairly standard, if somewhat ineffective / inaccurate credit scoring system to weed out obvious lending risks, determine maximum loan amounts and whether or not they would want you to have a guarantor to loan the money from them (A1, A2 scores etc). Thus even after AIP they are still as likely as any bank or building society to decline you if you credit check reveals a thin credit file (e.g. no previous debts on which to base your repayment habits), too much outstanding credit (e.g. credit cards, other loans), defaults, bankruptcies or CCJs. At the very least, you will get an actual decision out of them. It is worth noting that when applying directly to EDL, you will need to instruct them not to pass your personal information on to other companies / brokers - as detailed on their websites privacy statement. Otherwise they'll just sell your information to Yes Loans. 2)FLM loans (45% APR Guarantor-requiring loans of up to £3000, Credit check on Guarantor) If during your Yes Loans application you are not immediately referred to a lender - you will only recieve a loan offer from FLM thereafter. If your credit history is utterly useless / horrible / filled with CCJs / literally in ruins - as in you have literally just turned 18 or come out of a bankruptcy and are absolutely 100% determined to get a loan immediately then this is by far the easiest method. You will require a guarantor between 23 and 67 years old who owns their own home, works full time and has a decent credit history (no CCJs / defaults etc). Credit where credit is due, their APR is horrible but they are a very flexible lender who let you manage your loan online and do pay out very quickly when your guarantor passes their check. Moreover they will allow you to top-up your loan to up to £5000, and sometimes offer better rates on future loans if you are successful in repaying your first. However given the APR and maximum amount they will lend, you are much better off simply borrowing off family or just saving up for whatever it is your after. 3) Payday UK or "MEM" - Payday loans A very expensive, aggressive and inflexible Payday loan company - the kind of Payday loan company that occasionally makes the news for "rolling over" Payday loan interest to dogpile people who can't pay it back on the agreed date with their 1700+% APR, resulting in massive debt. Their mouthpiece company manned by Yes Loans agents (though supervised by actual PaydayUK agents) is MEM Capital, and is mainly just an excuse for Yes Loans to void your right to a refund. You can apply directly to them online, but are much better off applying to cheaper / more flexible companies like Wonga. Other Lenders There are no other lenders working with Yes Loans at present. None. Those three comprise the entire "panel of lenders" of the UK's largest loan broker. Once upon a time Yes worked with companies like Welcome Finance (who had a 30-40% APR, but did lend to people with bad credit), Shopacheck (a sister-company of Welcome Finance), ACF Car Finance (as the name implies, a car finance company), First4Credit (a company who offered loans to people with Cheque Guarantee Cards to minimise risk of missed payments) and Gold Cashed (a sister company of Yes Loans themselves that essentially bought gold at rock bottom prices). The reason they can afford to have so few lenders is because loan brokering is not where the Yes Group makes their money. Even a cursory review of their accounts indicates that Yes Loans and No Worries combined actually lose around £500k+ per month in operating costs, despite their fees. How do they do this? An explanation for another day, I think. Maybe later in the thread. Its late and I do have a much better job nowadays that I'd hate to lose my much needed sleep before attending. For those who want to discuss Yes / No Worries loans directly with me I would recommend sending me a PM for questions/ advice on how to handle the company (and its partner companies) so I can help you on a case by case basis to make sense of things, manipulate their system to get the biggest bang for your buck, or get your refund back without getting the run-around. I doubt CAG would appreciate me turning this thread into my personal stomping ground after all, nor would Yes Loans themselves appreciate the way I tell all about the reality behind their pathetic service piece by piece
  4. Actually, having re-read it there are a few small errors in what I've provided there and I should correct them for the sake of posterity. Regarding the Refund The first is regarding the refund. You are entitled to a full refund within 14 days of making the payment, and it is said this way to intentionally put you into the belief that you have 14 days to cancel before its concrete and that afterward you can't get a refund. Alot of people give up after this 14 day period, because the terms and conditions go on about 6 months like it is an infallible, unassailable period for the company to jerk you around. It is actually the case that you can cancel your agreement with them at any time, including requesting a refund. But after 14 days you will only be entitled to your refund minus a £5 administration / brokers fee (£64.50 for Yes, £74.95 for No Worries). Any and all refund / cancellation requests must be in writing, so don't bother calling their customer service line about it. Don't call about it, don't email about it, don't fax it, don't spell it out in the sky with one of those smoke-blowing planes. The reason it must be in writing is actually for much less sinister reasons than most people think - they provide their refunds in the form of a cheque via post, and part of you writing in includes you providing an address for that cheque to make sure they get it right and don't need to do it twice. Incredibly annoying - intentionally to make people think it is easier to be strung along than wait 30 days and have to go cashing a cheque - yes. But it does happen. Regarding the lenders - and in part, your refund The second correction is regarding the lenders. The company only really has two lenders. The rest of their "panel of lenders" doesn't really exist, or are lenders in the absolute loosest sense of the word. The two real lenders though? Both of them exist solely to help implement certain technicalities. FLM are of course present because anyone capable of breathing in and out is capable of "qualifying" on the condition that they are able to find a guarantor - no matter how bad your personal credit rating. As far as I am aware, the only way you can fail to "qualify" with FLM is if you are over the age of 65-70 (not entirely sure, its been a while). The second, more devious lender, is MEM Capital. Whiich is actually just another face of PaydayUK. When you go through an application with Yes/No Worries, you will (if you meet certain basic criteria and are paid monthly) be passed on to MEM. For every £100 you borrow you will usually pay back £125. Now obviously them making that much off of you is a good thing for them and you do actually get a payday loan if you want one. The real gem comes when you've paid their processing fee and then take the payday loan. This counts as your having found a loan through their (Yes/No) service, and thus voids your right to a refund. So if you pay the fee, borrow £300 to bridge the gap between now and you getting the loan, you'll be paying £375 back and never get your fee for either company back - meaning it really counts as paying up to or over £450 for a £300 payday loan. All while having no chance of ever seeing the actual loan you applied for. Clever eh?
  5. Warning: This is a long post. The short version is; don't trust No Worries or Yes Loans. To be fair, Yes Loans / No Worries do clearly inform people that they are a loan broker, and when asked they are trained, instructed, supervised - and are legally required - to explain that the loan is not guaranteed, and that the payment does not finalise your agreement with them. The company does actually take blatant lies (e.g. You have been approved for the loan, it is guaranteed, we are a lender, expect the funds within X time) by its agents very seriously, because the calls are monitored and recorded by a Quality Assurance department who know that not correcting and acting upon those lies can result in FOS / County Court action and if done en masse the revocation of their consumer credit license. It is absolutely 100% a person's own fault for not understanding the difference between many of the following, and it is this lack of understanding that they prey on. Their agents are trained to deliver their scripts smoothly, calmly and confidently to the degree where people will simply accept what they are saying as something else, and a certain deal. This is because the more confident they sound and smoothly they deliver their scripts, the less likely you are to interrupt them to question their apparent wisdom. I'm somewhat bored, so have decided to hark back to my days with the company and reveal / explain some snippets from the Yes / No Worries loans sales scripts can help explain some examples of what people are told during their application, what they (being unaware of the subtle differences or clever wording) tend to glean from those words, and what those words actually mean. More importantly, it provides some insight into how people really fall into the trap of paying the fee when they didn't really want to, or don't really understand (and aren't inclined to ask about) exactly what is going to happen, or what the company does. --- Credit broker statement --- What they say: "We are licensed credit brokers, working with the top UK lenders to provide you with the best loan to suit your circumstances." What people hear: We can provide you with a loan. What it actually means: We do what you can do with five minutes on google and a bit of know-how. But we are in no way, shape or form a lender. We have no idea if you will actually be accepted for a loan. --- Consent to credit checks --- What they say: You will be credit checked to help us find the best financial solution / loan for you. But don't worry, we specialise in dealing with people with adverse or damaged credit histories, including CCJs or previous bankruptcy. As long as you are not currently bankrupt / involved in an IVA - we can help you. What people hear: They want to provide me with a loan, so of they need to credit check me. They know I've had trouble, that's why companies like them exist, to help me. What it actually means: Yes Loans / No Worries do not perform any credit checks themselves. Their lenders and partner company's will, and the subtle wording means that you are giving consent to multiple credit checks rather than a singular credit check. Each lender will credit check you individually when you are submitted to them, each leaving their mark on your credit file and worsening your chance of finding finance elsewhere from more appropriate lenders. Loan brokers will of course tell you that your credit history doesn't matter, because as long as you are not currently bankrupt / in an IVA it is possible for you to get credit, however crappy the rate. They don't care about your credit history, because your credit history does not effect them or their decision - they do not base any of their decisions upon it. Their actual lenders do, however, and are likely to decline you because of these reasons - or will provisionally accept you, the provision being that you have a guarantor with a perfect credit history. Hence why you will apply, be told you are accepted, but often be declined by the actual lenders. --- Getting your card details --- What they say: "You will need a current credit or debit card for a standard loan security check. This will dramatically improve your chances of getting a loan." What people hear: I need to confirm my identity to them. It would be silly of them not to do that before loaning someone money. What it actually means: You need a credit or debit card, because it lets them take money from you with nothing but your verbal consent. Your card details have nothing to do with your identity in this case, and in reality have rather little to do with your ability to repay a loan - accounts can be capable of direct debits, standing orders, transfers and other methods of payment without having a debit card associated with them. It doesn't even have to be your card that you provide the details for, you can just tell them its yours and lie about the name on the card and they will accept it. As long as you provide a valid 16 digit number, start/expiry date and security code you will pass their "security check". Your card details are asked for under this false pretense because they discuss the fee with you after delivering the as described in the next section - seemingly excellent news of being accepted for a loan at a very reasonable rate - you will be much more inclined to agree to something without really understanding what they actually mean. They will have a single button to push to take their fee from you, because they already have those card details in front of them ready to take the payment. They will do this the moment you consent, generally without double-checking if you understood the question. It is done this way because few people would accept being asked for their card details twice, or asked for them AFTER they have been told they are accepted for a loan. They will ask alot of questions, and it would make the fee-taking more prolonged, increasing the window of opportunity for you to say no, and decreasing the chances that you will misunderstand and agree to them taking the payment. People who apply with brokers have usually been declined elsewhere - often repeatedly - and will be elated enough not to be paying full attention when the Agent they are talking to whisks over the fee script in under 5 seconds, and will foolishly say yes to the payment. You soon realise this when you are contacted by the lenders - and by lenders I mean FLM, the guarantor loan company, because there aren't really any other lenders willing to work with Yes in most cases - you will be asked to provide ACTUAL evidence of your identity, including photocopies of passports/utility bills and other such genuine pieces of proof. More in the fee section. --- FEE SCRIPT PART #1 - I've been accepted! Thats like being approved! --- What they say: "I have some good news for you! You have been accepted as a client of Yes Loans / No Worries! loans, congratulations!" What people hear: I have been accepted for the loan we just spent 10 minutes discussing. Hooray! What it actually means: You have a pulse, a bank account and it is legally / technically possible for you to find credit. You have in no way, shape or form been approved for any kind of loan. The main reason they are able to say this is because if you are legally capable of getting credit, at least one of their lenders - generally FLM for most loan brokers - will provisionally accept anyone, but to actually be get the loan they will require a guarantor (homeowner) who passes their credit check on your behalf. You do therefore technically qualify for a lender, and thus you are acceptable as a client. People simply misinterpret this acceptance as actual approval. You will be told that Yes / No Worries do not require guarantors, and again they are technically right - because they are a broker, and it is their partner companies who do - not themselves. This assumption is reinforced by their next tidbit, read on. --- FEE SCRIPT PART #2 - Reinforcing your assumptions, the example rate --- What they say: "The example rate in front of me today shows that if you borrow £X amount, over Y months/years you will be paying Z amount per month! That sounds affordable to you, YES?" What people hear: "I've been accepted, and this is how much I will be paying each month. Thats not so bad! Yay!" What it actually means: This is clearly stated as an example rate, it has no actual bearing on anything and is not indicative of what you will actually receive. It is stated purely to reinforce your assumption that you have been approved for a loan, and to add an air of legitimacy to this assumption. You may think it is based on your circumstances, and technically it is - because your circumstances say you can get credit. But it is one generic formula, make no mistake. No matter what your monthly income, expenditure, admitting to previous bankruptcy / CCJs that would obviously effect rates for an actual lender, you will always get the same example rate from these companies (provided you apply for the same loan over the same period). This example interest rate - especially when applying for a loan over 12-36 months as many do - can be calculated as somewhere between 15% and 25% APR, which is obviously above the 8% to 20% Good/Fair credit rating rates banks will charge for the same loan, without being ridiculous (as the actual rates from their lenders are). This again reinforces the belief that people have been approved for the loan, because the example repayments appear so realistic and believable. The reality is that the best rate you can expect is 45% APR, and that is through FLM with a perfect guarantor. --- FEE SCRIPT PART #3 - Further reinforcement of your assumptions, also known as "The Agreement" --- What they say: "What we're going to do is send you all the paperwork and documentation you need to see, YES?. You just need to read over it, make sure all the information is accurate and correct, then send it back to us with your signature, YES?" What people hear: I knew there'd be some paperwork involved. But it makes sense they'd need some sort of written agreement, right? All I need to do is sign and return their paperwork and its sorted. What it actually means: What you are sent has nothing to do with the loan. It is simply the loan brokering agreement, which actually looks quite fancy and legitimate, similar to the paperwork for an actual loan. But bear in mind you have already given consent to the credit checks, they are inevitable and unstoppable while your application is still open. This agreement is by no means an easy read, but includes several causes that make it a pain in the ass for you to get your money back. Its main purpose is that when you have signed and returned it, you have agreed to give the company 6 months in which to keep trying to find you a loan, passing your information to their partner companies, allowing them to contact you (in a manner bordering harrassment) and are not entitled to your refund during this period. They are technically correct. This is all the paperwork and documentation you need to see - for the loan brokering application you have just gone through. If you are actually contacted by a lender, you will basically go through a proper application all over again, including the need for you to send photocopies of various documentation, possibly even a fully copy of your credit record from the credit agency of their choosing (which you will need to request via DPA directly from the company, also having to send them a swathe of information to prove your identity). --- FEE SCRIPT PART #3 - Dodging the question of if the loan is guaranteed, the final build-up to the fee --- What they say: "As you are probably already aware, here at Yes Loans / No Worries we do charge a standard one-off processing (or administration) fee of £69.50 (Yes Loans) / £79.95 (No Worries). Now although this fee doesn't finalise our agreement today, basically as long as all the information you have provided is true and accurate there should be no problems. We aim to complete the process for you within 4-5 working days. YES? What people hear: There's a fee, go figure. But its only £9.50 I think he said? It might have been £69.50. But I'm borrowing £5000, thats nothing to pay for getting that loan in a week. I told them the truth during the application, I was pretty accurate about my address history. There should be no problems, this is easy! What it actually means: You are eligible to enter our loan brokering agreement, and as a broker we charge a brokering fee. Your application for our service has been accepted based on the information you have told us during the application, which indicates it is legally possible for you to obtain credit. This information has not been confirmed by any further checks, so you better not turn out to be 14 years old or you'll have wasted our time. Our ADMS (advanced data management system) has already forwarded your application to our lenders, already returning a result as to whether or not you are provisionally accepted / qualify for them. They should get in touch 4-5 days after you have returned your agreement to us and we give them the green light to start harassing you. --- The Fee --- What they say: "So I'll authorise (or process) that payment for you now, YES?" What people hear: "Yes?" What it actually means: You are giving verbal consent, after having provided the agent with your account and debit card information. The moment you say yes, they are able to attempt to take that payment. --- We like to say YES! --- What they say: "Yes" Note carefully the order, build-up and psychology toward the fee scripts. You go through some serious questions, provide very sensitive information and are intentionally left in limbo with cheesy music while the application agent seemingly decides your fate and - you are led to believe - reviews your credit history to determine if you will be approved for a loan or not. The moment you are brought off of hold, the fee script commences. This is where the majority of a - particularly for Yes / No Worries Loans - phone salesman's training goes, all of their focus channeled into these few, brief moments which are engineered to make you say yes at a particular moment without really thinking about it. Everyone knows that during a conversation, especially one where you cannot read each-other's body language, it is possible to verbally box someone into saying yes or no to something they normally wouldn't say yes or no to, getting them to follow your lead, verbally. The motto "We like to say Yes!" is not just a cheesy gimmick for advertisements, it is a somewhat cynical reference to the way in which the fee is taken from unprepared clients. You are provided with a smooth, constant stream of very agreeable information, after which the agent will say "Yes?", provoking you into saying Yes. Notice that during the fee script you are prompted to say yes repeatedly, the agent will wait for you to say Yes before proceeding each time, further prompting you to say Yes so that you can get through the call quickly. This builds what is known as a "fixed action pattern", which instills you with a "compliance trigger" to say Yes after we end a question with Yes. We like to say Yes, because it conditions you to say Yes. It is a very basic, very effective sales technique - used to get you to say Yes to increasing demands, even though your not comfortable with it. We like to say yes, because you are likely to instinctively respond to the trigger. Now bear in mind that during the application you will have asked questions, and a well honed agent will have responded calmly, confidently and quickly to each question with a fluent, clear (and often misleading) answer. As long as the fee script has been delivered in a confident, consistent manner it is likely that you will automatically respond yes when asked for verbal consent to take the payment. This generally results in one of two things - you saying yes and paying the fee, or you saying yes and your card being declined, often incurring bank charges in the process. This is in fact true for around 30% of applications. Thats right, that many of you will fall for the oldest trick in the salesman's book, and you'll fall for it to the tune of £70 or £80 if there are funds in your account, or you'll incur bank charges for a declined transactions. --- Objection Handling - Getting the payment if the trigger doesn't work, or the card is declined --- Objection handling is a loose term used to describe what a salesman does to get someone to continue down the path toward buying something. But this post is long enough for now, I think.
  6. If she has paid their fee, do not return their agreement, decline any loan offers you receive and do not accept any of their services if they contact you. The documentation you will receive clearly stipulates that you will give No Worries 6 months in which to find you a loan (also able to be found in the T&C on their website), meaning that if you sign and return it you will not be eligible for your refund during that period and are likely to give up or forget about it in that time. If you do not return the agreement and your wife was not naive enough to accept any of their services beyond No Worries Loans then you should still be able to get your money back. Getting your refund sorted is - as you might guess from the complaints - a little trickier, but still absolutely possible as these companies are, when all is said done, well aware of their need to adhere to the law or face their Consumer Credit License being withdrawn. When she made the application, she was no doubt clearly told that they will only accept a refund request in writing, and that is something that is unfortunately true for customers. You will have to make the refund request in writing, quoting your reference number and other details. What you need to do is - as they are legally required to tell you during your application call thesedays, as they never used to - indeed clearly laid out in their terms and conditions. When they receive your refund request, they have 30 days in which to process the refund request and should return the funds directly to your bank account. Send two identical letters, one day apart, to ensure that they are not "lost" in the post - the postmen in South Wales are apparently quite dire (cough) and tend to lose little things like refund requests en masse. Give them five weeks to be sure (as they will invariably dance around the issue before finally providing the refund within the legal time limit) and if they have still not provided you with a refund, then you'll have to take things further. Calling their Customer Care, or their Application line are both wastes of money, pure and simple. The application line will simply send you to customer care, and customer care will keep you on hold / randomly hang up on you, or simply tell you what I have told you already. Don't waste your time talking to them, your just racking up a phone bill. Just request your refund in writing. *PRO-TIP* But there is a clever way to find out if they have received your refund request - meaning you can definitively start your stopwatch of 30 days for them to give your money back. After a few days when you've sent your letters, give their application line a call - or to be particularly clever and save your phone bill on an 0844 number, toss your phone number into the application on their website and THEY will call YOU- tell the application agent that you have made an application and aren't sure if you paid the fee or not. This will stop them hanging up on you and make them open up your application - because they think you are prepared to pay the fee if you haven't already. They will confirm Data Protection (3 questions minimum) then be able to talk about your application. When they are actually discussing your application with you, you can easily ask them whether or not they have received your refund request. Depending on who you are speaking to, they are likely to at least tell you if your refund request has been received or not, and are able to see on what date it was received. Of course they might just hang up, but you can easily try it again in a few minutes and probably get put through to another agent who might do it instead. This does work, and often much easier, cheaper and faster than contacting their Customer Care department. I also put out a call for anyone who HAS received their refund from Yes/No Worries Loans after writing in to provide this forum with a word-for-word copy, or template, that people can use when doing so in future. Many people are unsure of how to word it properly, what information they need to provide and in some cases where to actually send the request. A template would no doubt be very helpful.
  7. Be aware, folks. Yes Loans and No Worries! Loans are the same company. They are trying to rebrand themselves as No Worries to avoid their bad reputation and swindle you all over again The Yes Group (their collective name) is made up of the following companies: 1) Dial (formerly PremiumStar) - The Cwmbran based call-centre from which the Yes Group operates 2) Yes Loans - Loan Brokering service 3) No Worries Loans - Loan Brokering service 4) We Fight Any Claim (formerly Beneficial Claims, rebranded to avoid bad reputation) - Payment Protection Insurance Reclaimers 5) MoneyWorries - Debt Management service Be warned that Yes Loans and No Worries loans are very much so two faces of the same company, providing the same crappy service and working with (with a few exceptions) exactly the same lenders such as FLM (guarantor loans), Provident Personal Credit (250%+ APR loans), Welcome Finance (who recently went bust, but will be operating again soon apparently), First4Credit, ACF Car Finance and PayDayUK (payday loans). Their sales agents work in the same call center and in the case of Yes Loans / No Worries! loans are sitting side by side, no more than six feet away from eachother, supervised by the same managers. You might note that several of the companies above websites list a different registered address on their front pages (in the blah at the bottom of every page), but are required to show their actual business address and contact information on their about us / contact pages. This is particularly necessary for them in the case of No Worries Loans, all in an effort to avoid being associated with each other at first glance. The real address is always: Tintern House, William Brown Close, Llantarnam, Cwmbran, NP44 3AB Note the addresses in these pages at the bottom (which shows on every page) compared to the actual contact on their About Us page. The bottom of the page address will be the officially registered address of the business, invariably some small and mostly unused office in some random location in the country. commercail links removed Their imminent rebranding Yes Loans has been operating for seven years and is well aware of its reputation and the public's increasing awareness of how they operate, and how Loan brokers in general are a swindle. They know their time is almost up, and know that they will have to shed their reputation if they are to continue swindling people. The fact of the matter is that No Worries Loans is a less well known name to the public. The entire Yes Group goes to great lengths to teach its agents from departments other than Yes Loans to tell people that they are seperate, unrelated companies, as do their websites. Even though they are sitting in the same room, if you asked them if they know about Yes Loans they will invariably deny all knowledge, or even denounce Yes Loans as a well known con and offer tips on how to get your money back from them. When asked about having the same address, they will simply repeat the above and point out that "many" financial companies operate in Cwmbran - though these companies are almost exclusively owned by the Yes Group. The company has recently purchased a new, larger property in the Llantarnam Business park and is planning to use the extra office space to expand and helping disassociate themselves from the Yes Loans brand. Aside from the location, nothing much will actually be changing - the company will be moving its Yes Loans staff over to its cleaner No Worries brand and hoping to carry on as it has for another seven years.
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