follow instructions given, if no joy then complain... ??

why dont you email [email protected] thats the claims department email add which customers can email to appeal if you not heard anything from garys team (which i find very odd) email the team instead copy in the ceo(correct email) too

28 day write off is a request, not guaranteed they can still decline on basis its been repaired as a customer service gesture they should replace email the ceo or [email protected] and escalate your issue or has it been resolved

t & cs state Your product is damaged How do I return my product? Phone: Please call our Contact Centre within 48 hours on 08445 61 12 34 and we’ll arrange collection free of charge -- not email from delivery to 7 days later anything can happen, but i guess if u can prove that u emailed them straight away, then currys should honour replacement / repair.

currys t & cs cover mistakes over stock avail, so no criminal activity there. as for your resolve. if no stock, then full refund. or choose alternative. mistakes do happen, oh well Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time up to the point we send you the product(s), even if you have received your Order Confirmation email, and you will receive a full refund of any charges already paid.

before we get laws involved, all thats required is 'explain' the damage. not a bit hiss fit by the OP i suggest OP write a letter to EXPLAIN the damage, not have a hiss fit and see what happens if that fails, then bring a lawyer involved lol pffff

over 3 years thread...

why do people quote soga and then ask what shall i do? im sure in soga it says contact retailer. not a forum?

how can anyone not be aware of they DD if they didnt check? what if he was a victim of ID theft and 1000 was coming out each month, ? surely you would notice this. what difference will itmake if is 5 or 10 or 50. on DD mandates, bank statements clearly label this as DD or simular, if your not aWARE of this why would you not query not everybody checks their account, whos fault is that? you might not agree with me,but the bank account is with OP.only HE/She has access to this, banks send statements either monthly quarty and yearly and if there are any disputes the customer should raise it straight away. not year later. i agree no one should be out of pocket, however it is recession and everyone is after every little pennnies or pounds they can get, maybe the OP and the sales colleague knew full well and agreed and now they are saying its miselling how can anyone prove this a year later? you simply cant.. in my opinion, maybe it was misseling, but how can anyone prove this? can you tell me what the conversation was you had with the casshier on 27th february 2011? regardless , a year later is a year later. if anyone is in similar boat and gets full money back, i would say your lucky and its only down to customer service descretiion, i dont believe your entitled but thats my own opinion. if you got a till reciept, it tells you a DD has been set up and t & cs would have been printed at the time you may/may not get a wellcome pack, DD has beenprinted on the account and bank statement each monthy/quartly.. i dont see how its been hidden

hmm is this monthyl statement or yearly or quartly your happy to see whats going in, but dont see or notice 10 pound going out and its taken you best part of 8-9 months to realise, imagine if 100 came out and it was a fraudulent transaction. i would say you are responsible for what goes in AND what goes out. however its bad that they set up without your knowledge if you complained two months after receiving i would actually say yeah you are entitled to demand refund however 9 months later, you might as well give me your bank details and i set up something on you and you wont realise... i would say the sole responsibility would lie on the consumer for not knowing this 9 months later, and the retailer can offer something in return, i dont believe they should be forced to.

hmmm... ok basically, it doesnt matter whether the company has rebranded or not, what matters is that they have to honour whats on the agreement... lets talk this through... the whole point of this coverplan agreement is let me spell it out loud and clear... SOLUTION.... so you report a fault,. because of this contract, they will provide a SOLUTIONNNN... so it states they will send engineer etc... somewhere along the lines What’s not included: We will not be responsible for any failure to carry out our obligations under this Support Agreement if it is caused by any circumstances outside our reasonable control. meaning at that time, if they dont have contracts which engineers to repair in house, then if they repair in repair centre, then that covers their back. meaning they are NOT breach of contract... hope that helps...

asking you to prove reciept is unreasonable. how much was the tv?

have you appealed?

as ex currys employee your suprised at this? didntyou used to get issues like this and how did you resolve them?

Hi, sorry to hear about what happend to your laptop. are you able to advise when did you send your laptop, how many weeks (gap wise) and what happend?

is the original poster a bank or a business? charging interest. you make me laugh

Hi Flooz, apologies for delay, (im really bad at this) if only that simple eh, if you have any problems like this i would get in contact with CEO of the bsiness and see how that goes. what your going through is not normal and 2 faulty hobs is like 1 in a million, good luck

if the guy is on holiday, why email him back? lol. email for executive is his first name dot surname @ dixons.co.uk i let you lovely people google and see who the ceo is

dixons is a big retailer, all it takes is one slip up and your letter is gone, you have kindly come on a forum which i doubt any ceo would be wasting their time reading through, i would suggest emailing him direct and let us know how you got along.

hey sorry about delay, did this get resolved did you get anything?

hi, sorry to hear about your problems, i worked for this company and i can safely say its not that they dont want to, its because the systems doesnt allow any ammendments to accounts, so lets say you changed your card number, it will be refunded into the account its linked to. best solution i would say would be to go to a pcworld store and get the cash back or worst case senario would be bacs transfer which can be done. sending leter during peak time, i dont know what are you thinking, maybe you should email them or email the ceo directly and get the matter resolved quicker.

Hi i know wheer your coming from, good case but in the eyes of the judge (if it goes to court) he will see that currys have done their part, replacing the product. installation is extra consult CAB on this one but if i was in your shoes i would argue with them and get something at least best you will get is paid in full, least you will get is nothing or fair contribution would be half or simular

correct me if im wrong... you paid for item + delivery only, so NO installation?? if so then its basically iitem delivered by currys = ok you arrange someone to install it = ok item goes faulty = not ok after a battle got it replaced = agreed new item delivered = ok item not installed because of what ever reason= i dont think you even paid for installation and currys might have added this as a gesture of goodwill so if you think yuo will get currys to pay the bill of the installation, you might only get a contribution as a gesture as currys responsiblity would be to replace that product, you opted to install the first one yourself...

Hi hope you got your refund by now if not, and currys are saying it has been refunded, have you checked your bank to see if its holding account? if its left currys account then its floating between bank and you.

its only the 'knowhow' stores, until then those stores thats got techguys counter still do fix price repair.