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nstaudt

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  1. Well, credit to Fasthosts, they finally did give me a call and did admit that there was a problem and agreed to close the account.
  2. If you have a copy of that contract, then I guess you'll need to look at the small-print and see if it allows them to modify the charge... that sounds like a very poor business behaviour and I can understand that you must be very frustrated It doesn't sound right to me that they think they can change the amount they're charging like that... but I'm far from being a legal expert, sorry
  3. Oh boy... So, I tried out a fasthosts hosting package. I use them as a domain registrar, so I already had an account with them. I'm starting a new website and their personal hosting package sounded suitable to get things up and going. Well, it wasn't suitable - their tech support failed to get a web page with one single line of code (literally) working (and that line of code was very simple - if you're running the advertised version of .NET... which they didn't seem to be able to sort out). So, I (foolishly) thought to myself - no problem, I'll just move to a more capable web host and cancel that account.... how wrong I was. So far they have just refused point blank to cancel the package... even though I've told them it wasn't suitable and their tech support has failed to resolve my problem. I opened the account about a month ago now... I tried to cancel before a month. (and it was advertised as one month free) Now, to my mind, that means that I shouldn't be charged... and the first person I spoke to at their closures team seemed to agree, but now they're claiming they can't close the account for another year!!? So, any advice would be greatly appreciated... I've found other threads about people wanting to cancel for random reasons, but none wanting to cancel because the service provided isn't fit for purpose, so I'm a bit lost. (and angry...) Does distance selling legislation apply? (see whatconsumer . co . uk) If so, I never a) got a cooling down notice and b) the service has yet to be delivered (as far as I'm concerned, and I did apply to them for support...) and I signed up for the package over 30 days ago - does that give me a legal right to cancel? Many Thanks, Nathan.
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