hi everyone, im new on this side and made my first mistake... instead of posting a new thread i replayed to one, so now im in the right place (i hope). i bought new sony tv from JL (on line)last xmas. few days ago my son, by accident punch the screen and now all you can see are cracks but the voice is fine. i know im coverd by standard 5 years, i just don't think this type of damage is included. i have to call customer service but don't know what to say. was any one in similar situation??thank you for any advice.