You have of course asked Rundles for a breakdown of the charges they have made against you? Have you let them into your home and have the carried out a levy or otherwised levied/seized any other goods and if so could you list them?

 

PT

I hadn't asked for a breakdown until last Friday when I first discovered these forums, but it's done now! They have never carried out a levy or been inside my home, nor have I ever signed anything for them.

I'm new to the forums, and although I've run a search I didn't find this advice anywhere, so I thought I'd share it with you. For the last year or so, I've been dealing with a very nice and helpful (yes there are some out there!) bailiff from Rundles about some unpaid council tax. She has always worked with me and allowed me to pay what I can afford, when I can afford it.

However, due to some problems with work, I fell back into arrears and didn't pay at all for a number of months. My fault entirely, but as many others do, I buried my head in the sand and hoped it would go away. Rundles then sent a new bailiff. He was extremely rude, extremely threatening, and had me in tears yesterday claiming that he had the legal right to break into my house and take my property, whether or not I was there. Having not discovered these forums as yet, I was terrified and assumed that he could do as he said. I called Rundles directly to ask if I could speak to someone in the office, but the only thing they would do is put me straight back to his phone.

Luckily, I still had the number of the other bailiff. I called her and asked her what I should do. She told me to call the council and explain the situation and tell them I wanted my account transferred back to her, which I did. Within an hour, she had my account back, I explained the whole situation to her and we worked out a new - and affordable - repayment plan. She mentioned that she personally had received a LOT of complaints about the bailiff in question, that he always used intimidation and scare tactics. Unfortunately, both the council offices and the people at Rundles thought he was lovely. One personality for them, one for us.

So if anyone else has had their account transferred from someone they CAN work with to someone who is very intimidating, call the council immediately. Explain the situation and get your account transferred back. They will do it, and it will save you untold heartache.

Of course, if I'd known about these forums yesterday, I could have saved myself a lot of problems in the first place...