Dear magicmart123. Many thanks for your advice, all comments are invaluable in my situation, as I am completely lost and don't know what to do. Read lots of other threads, could not find anyone in the same situation. So, thanks again. If anyone else has some advice, would greatly appreciiate it.

I bought a return ticket with Czech Airlines, but travelled out by alternative means. When I came to the airport in Prague to take my return flight, the ticket sales desk advised that my whole ticket was cancelled because I did not take the out flight. They referred me to their terms and conditions, that say the followig: "Flight coupons must be used in the sequence printed in the passenger coupon of the ticket". As far as I understand, I did not break the sequence, I just did not use my right to fly out, and was automatically refused to use the second part of the ticket. Is this fair? I would like to launch an official complaint, and not just to CSA, but to some EU regulator in charge of this. Please share your experience or give advice where to complain to. An comments would be highly appreciated. Many thanks in advance.

Hi, I need urgent advice on the following situation, please help: In April 2009 I moved out of a rented property. Before moving out, I gave final meter reading to the electricity supplier, received the final bill and paid it. Though I moved out, I was still collecting some mail at the old address. About 6 months later, I received a letter from the electricity supplier addressed to me (at the old address). The letter was saying that I overpaid electricity charges and my account is £800 in credit. The letter was asking me to contact them, so that a check can be issued. I contacted the supplier and accepted the check, asked them to send it to my new address. I did not go into details as to what charges in particular I overpaid, was just happy to receive this large amount. Some months later, I received a letter to my new address from LCS (debt collection), demanding the settlement of a debt of around £1000. The amount was made up of £800 refunded and admin charge. There was no previous correspondence from the electricity supplier on this matter - straight from DCA! After months of correspondence between me and the electricity supplier, the supplier has admitted that the credit was issued by their mistake. But now they are demanding immediate repayment and threatening me with enforcement action. I don’t mind paying the amount back, but not immediately. Also I understand that if it was the supplier’s mistake, they should not threaten me. Please advise what rights I have in this case and what enforcement action can the supplier take. At my new property, the electricity is with the same supplier, but the contract is on my wife’s name. All responses would be highly appreciated. Many thanks in advance.