Try and cut it as short as possible. My dad has an endowlment mortgage went to pay mortgage off three years ago in March 2007, to be told that he had taken two loans out totalling £10k and it had been added to the mortgage. £5k added to mortgage in Aug 1986, 6 months after in took mortgage out and then again in Dec 1987 another £5k. Dad shocked by what he had been told as he hadn't done this asked to see evidenced i.e signed evidence of two loan contracts with both my parents signatures on, as this is a joint mortgage or show him where the money was paid into i.e the current account also with Barclays. We have received a response from the financial ombudsman today saying that Barclays have said they do not keep data that far back and that they are not obliged to prove that he borrowed the money and also that they have decided that the Financial Omdusman service are not allow to continue to deal with this case. It's taken them all this time to come up with some lame excuse and we are expected just to give them the money. Don't know what route to go down next, If anyone can help would be greatly appreciated. Thanks Denise