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  1. We spoke to our conveyancing solicitor on the phone today who confirmed that all of our details were passed to the service management company at the time of us buying including that it was a rental property. They backed this up in an email so we could forward it on. We called their solicitor to let them know that we are not at fault and they agreed that if it is proven to be true they would refund the admin and legal fees. They said it would take up to 7 days to investigate. We will allow them the time and see if they are true to their word. So far only a verbal commitment over the phone.
  2. The solicitors are the ones that added their "clients legal costs" so I am not sure how to check the legality of that now. The LBA states the terms for admin fees: I guess we just need to suck it up and put it down as an expensive lesson!!!
  3. We have paid it as fees would keep being added. I dont think I have made myself clear so I will start again. We purchased a flat with a sitting tenant in April. The management company for the building have been sending bills for service charges to the flat instead of our home address. We were not aware of the bills but were expecting to pay the service charges. A week ago my wife was in the flat because there was no hot water and the tenant is in hospital. she notices a letter with our name on so opened it. i t was a bill for the service charges of £578 and arrears which seem to be before we owned the flat. she tried to call both payment and normal office number but got an answerphone so left a message to call her back. Today we received a letter from the management companies solicitors stating we would need to pay just over £3000 for the original outstanding £578. We phoned them and they said we need to pay £1418.68 which we did as the stress is too much with fear of additional charges on top. This is made up of original £578 plus 2 admin fees totaling to £920 then a legal fee of £498. They say they didn't have an address for us except for the flat address but the tenant was binning the letters rather than passing them on. My question is: Who should have passed over details to the management company? is it the conveyancing solicitors as if so I would like to sue for negligence and get this extra cost compensated.
  4. I have received a legal letter to claim monies owed for ground rent including legal and admin fees after the management company were sending the bills to the flat address instead of mine and the tenant was throwing the letters in the bin. I knew we would have to pay ground rent and was just waiting for a bill not knowing the frequency. the law firm state the leaseholder management company only have the flat address and not our home address. My Question is who is responsible for giving the management company our contact details? all of the mortgage stuff has our home address and so has all correspondence with the conveyancing solicitors. Should this have been handled by them?
  5. My fitted fridge freezer broke down after only 3 years so I contacted Wickes through thier social media and was ignored (I know not best way). I decided to go into the store I purchased from to ask them to help me out. They stated as it was out of manufacturers warranty I would need to contact AEG. I asked if they were sure because "my contract is with Wickes" and they told me "no you have to contact AEG". My next step was to contact their customer service department which I did by way of a letter template from Which as below. They then replied with I have called the service engineer out and they attempted a repair which failed and have told me the repair needed is to replace a valve and the compressor which is not covered by the service fee and therefore the appliance is a write off. I have written back to Wickes to let them know the outcome and have asked for a replacement FOC and for my repair fees to be reimbursed. I am currently awaiting a response but wanted some advice on how to respond if they deny my request.
  6. @BankFodderI sent a Say years ago and they said they had no record of me. @dx100ukI don't have any details because they denied having any info on me when I submitted a SAR years ago.
  7. I just received a cheque from Blackhorse completely out of the blue. I wrote to them many years ago and the just told me they had no record of my account. It was a finance loan and I wasn't sure if I took ppi or not. Anyone else had this?
  8. weird eh. Website takes me to Resolver which states: If you have previously made a PPI mis-selling claim and been rejected, then you may be able to make a separate claim under the Plevin ruling. If you have previously had a successful claim for mis-sold PPI and had money returned to you then you are not eligible for another claim. They say in my letter I was rejected but I was paid out on a Tomlin order but they always said I was not miss sold PPI.
  9. I have the same letter and I did already get a payout from them when I took it practically to the doors of the court!! I have updated my thread too!! https://www.consumeractiongroup.co.uk/forum/showthread.php?307079-Are-Capital-1-contacting-customers-***WON***
  10. Holy thread revival batman!!!! I received a letter from Capital One today stating " You, or someone acting on your behalf, complained to us previously about our sale of your PPI policy. We rejected the complaint because your policy was not mis-sold. Following a supreme court decision and new rules and guidance from the FCA, you can now make a new type of complaint to us about the sale of your PPI policy. You could now receive some money back if we took a high level of commission on your PPI ploicy but didnt tell you this............. Its free and simple to complain bla bla bla." So its all come from some case law where it was proved that there was an unfair relationship (Plevin v Paragon Personal Finance LTD). Funny that I was also alleging the same for my case which caused it to be re allocated to Fast Track!!!!! So I agreed a payout. does that mean I cannot claim? Does it make it more complicated? should I just fill out the form and see what happens?
  11. I have restrictions on my ebay account as they say my wife abused the buyer protection after sending back only 3 items. they restricted my account for 90 days so I could sell only and now I still have no buyer protection so I cannot raise a claim at all. The would not explain why except they said I had similar buying trends so they couldnt rule out my wife owning both accounts. total load of rubbish. I have 100% positive feedback (391) since 2003 but this doesnt matter apparently. When I buy it still tells me I am protected but if I try and raise a case it says "We're sorry there's an issue with this purchase. Unfortunately, you're no longer covered by eBay Money Back Guarantee"
  12. The stress is bothering him now which is not fair. I have said phone union and let them deal with it as it is just going to end up a tit for tat letter writing exercise. Solicitor wants paying for further advice which is expensive and she already said the only thing they could sue for is losses which we believe would not exist as his salary works out at around £165 a day whereas a temp agency teacher costs the school £150 per day. Why anyone would want to force someone to stay is beyond me! One other thing the head states is that it is acting in bad faith to leave early (even though he gave an additional 1 months notice on top of what they expect) after they have acted in good faith by acting and relying on his original resignation date? strange statement. I dont think the moving forward of a resignation date has ever been tested in court and believe any case would be expensive and complicated far outweighing any advantage. The fact that losses could not be shown would be a non starter imo. I asked the opinion of the HR dept at my work said they would never pursue this scenario as ample notice has still been given as per contract. They said if they cant recruit in the time allocated its not the fault of the employee so what would they even sue for?
  13. So the plot thickens. Latest news is the head has said "Once an employee gives notice of resignation, it is effective and can only be varied or retracted with their employer's permission. Once notice is served, it is effective." The head also states "We are not obliged to release you early from your notice period. Accelerating your leaving date would have an adverse impact on the school..........bla bla bla". The head then proposes a compromise where he has to go in on afternoons and odd days to help with the Yr 11 exam kids. The last part says that leaving early "will undoubtedly be a breach of contract" and that it will result in the school perusing for "breach of contract for the recovery of additional costs, which the school will be put by hiring in short term cover in the period after 11th April" They will no longer be paying his salary which would be in excess of a cover teacher so this holds no weight whatsoever! He is not interested in the compromise after being threatened with legal action. it would mean he had 2 jobs too so would also be taxed as such. He will be forwarding this letter to his solicitor for further advice but it seems nuts to me!
  14. The head will not accept a withdrawal of the original resignation though and previous advice has said they are within their rights to refuse to allow withdrawal hence it being an amendment request. Legal advice received as follows: " Your ‘new contract’ if you had one would be on the same terms as the old, eg. That you could resign provided you did so on notice with the notice ending at certain key points. So, if you are within your old contract provisions for resignation by Easter then that’s not a breach. Even if it were, the issue for the school you would be leaving is what exactly can they sue for? They have to prove that they have suffered a loss and generally speaking they make a gain in that they are no longer paying your salary. So, its hard for them to bring a claim anyway even if you were in breach. I think The HT is just trying to worry you and I would say that you have taken some initial advice and understand that you are able to resign even after an earlier resignation has been agreed. Stand your ground, I’m sure the HT will back down."
  15. This is a strange one and been hard to answer so far. My friend is a teacher and has handed in his notice to finish on Aug 31st (notice period in contract gives latest date of May 31st for Aug finish). This was done before Christmas. His circumstances have now changed and he wanted to change the finish date to April (notice period in contract gives latest date of Feb 28th for April finis). This is still well within the contracted notice period but the employer has said he will have to work his original notice or be sued for breach of contract! Can this be the case? has he effectivly somehow signed up to a fixed term contract? Answers on a post card please. He will be taking legal advice but wondered if anyone has had previous experience of this.
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