Oh well. I thought that since they allow the 14 days cooling off period for the lease that should also apply to the admin fee.

Business.

It does state that. The reason why I am asking is I have seen people meantion 14 days cooling of period for contract hire which includes the agents charges.

Booked a contract hire last week via an internet company. Had a change of mind and called up the admin department who advised that I was within the 14 day cooling off period since the car was not due till Sep. Today I got a email from the sales team that they want £360 cancellation charges plus they won't refund my £180 admin fee. I have been advised by a different broker that they can't charge me anything since I was within my 14 day cooling off period. Can anyone advise?

This was the first payment on the account for the tax year. So the returns were filed online on time it’s just the payment was late.

Sent them a email and followed it up with a phone call to a senior member of staff who assured me that she had opened up a case and had sent it over to her senior. Since then I have made two phone calls for an update on the case and have been advised it’s being looked into.

Two weeks along since I complained to them and they are not really bothered. No one has acknowledged the complaint since they have got their money. How long should I give before I take this further? Also I was wondering is this something that I can discuss with the credit card company since the bill wasn't my liability but I was pressured into paying it by a 20 stone tough guy.

I had posted off my Tax return in early Feb but the cheque never cashed so I guessed it must have got lost as I got a reminder at the end of Feb. Took the cheque in physically this time to the bank which cashed fine. Got a letter today to say I have been charge 5% which is a few hundred that I can't afford. Can I appeal this? Spoke with them on the phone and they weren't to accommodating.

Thanks all. Will take this up with the council and advise.

Jacobs. I have paid them the funds now. Will have to see what my rights are and who to appeal the Council Tax bill too.

Yes we did and we emailed the City council 4 times to get it corrected as it was under my name and I have nothing to do with the property other then collect the rent. It's owned by my dad and he is liable for all the bills.

Had a visit from the Bailiff today for a liability order from last year that is under the name of my Dad and myself as in His First name, My First name Surname. it was for a rental property that I manage for my dad which he owns. The council tax overdue was £12 which slipped past and they added on a £100 liability order. Then we got a letter from the bailiff to say the amount due was £180 which we asked the city council to see if they could review and never heard back from them. We thought that this meant that they had dropped today the Bailiff turned up and added another £250 to the costs and says that if we don't pay today they will come back with a van and start taking stuff away tomorrow. Should I just pay the £420 for the £12 bill which the council are not responding about. Does the baliff have the power to come back within 24hrs?

Will do. Thank you Dx.

Attached is the letter. You guys are awesome. So many of you willing to offer help so quick. Thank you. DCBL Letter.pdf

Received a letter from DCBL Bailiffs today for £160. Do I need to do anything or ignore it?

Ok thanks. Will update what they say.

I called out some real engineers (British Gas) who have fixed the problem. It was a simple system vent required which should just be a call out charge and the water pump was ok. They have provided me written documentation of this. So is this now a valid chargeback claim since they did not fix the fault? They had said the water pump was faulty and would cost £290 to repair.

I know what you mean. I just feel cheated that they used the term "excess" instead of call out charge and gave me the impression that the repair would be carried out if I paid that.

I used my brothers card to pay for the call out. The policy is under my name. Can he turn around and say that he did not authorise the charge? Or that he paid for the repair and it was not done? I was told its a excess and not a call out charge. Surely a excess is only payable when there is a claim? What else are my options? Reading online reviews it seems the complaint to them is never successful? Small claims court? I know its only 75 but I hate it when these sort of companies con consumers.

I just checked and they did not send me any paperwork. Just googled them and it seems there are 100s of us with the same issue. All told that the cost of the part is beyond economical repair.

I can't find the ones they sent me but I am sure they will have this in there. Is it better to just leave this and move on then. Just hate it when companies con consumers though.

The thing is that second hand boilers aren't worth much anyway. A new boiler now days costs £600. So 4-5 years down the line they will all be worth £200 https://www.247homerescue.co.uk/reviews/?gclid=Cj0KCQiAg_HhBRDNARIsAGHLV5365AWEJ4ULgjtR16exMwOf6k2FboEjh3n2zIIyBNOp3T2dZzTeJcUaAiq5EALw_wcB - - - Updated - - - Where do I stand legally on this though? Are they allowed to take money without doing the work?

Have a boiler policy with 24/7 home rescue. Never had a chance to use them in 14 months until recently. The boiler was making noises so they said they would send an engineer out and I need to pay the excess amount of £75 which I did via Credit card. The engineer has been this morning and says that pump is faulty and will cost £295 to change and I need to speak with 24/7. Called them and they said that they only cover 60% of the cost of the value of the boiler and they value the boiler at £250. So they won't cover this issue. I need the boiler fixed so called an independent engineer and he has given me a quote of £140 for parts and labor to fit the new pump. I asked 24/7 to refund my excess as they did not do the job which they have refused. This is clearly a con by 24/7. Under value the price of the boiler and over inflate the cost of the parts and fitting and any claim can be void. I was also not made aware of the condition that they would only pay 60% of the value of the boiler for any claims. Any suggestions what I can do to get my £75 excess back? Chargeback? Also should I take this any further?

Thank you dx.

I did this and they replied with further pics that showed the time stamp on them. Also they agree that the meter was not working and state that this doesn't mean that I could park there for free and should have paid via the app. I had ignored that yesterday got a letter that stated that unless I paid the £100 they would start court proceedings. What should I do now?