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axil23

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Posts posted by axil23

  1. Thank you. Would someone be able to confirm. 
     

    I went back to the same place as they were waiting outside a house that had been broken into and asked them if they wanted to speak to me as I thought they had taken my number down. They said no. It was the same two community support officers. 
     

    Matter finished? 
     

     

  2. Was waiting at traffic lights on a handsfree call.

    I ended it by pressing the button on the phone which was in between my lap.

     

    There were two community support officers waiting at the traffic light who went onto write something down in their pad while looking towards my number plate.

    Am I looking into it too much or can they issue me a fine/points for this? 

  3. 4 hours ago, BankFodder said:

    And do you have details of when it was first put up?
    Did you request in writing for them to remove it? Did they respond in writing?

    What is the name of the shop?

    I suggest that you send them an SAR.

     

    First put up - 6th of June

    Sending them a request today as I only found out yesterday. 

     

    Rather not say the name of the shop yet as its a independent trader and I want to give them the opportunity to make things right. Will send them a SAR

    • Thanks 1
  4. This piece of jewellery is not available anywhere and was the first of its kind in my area. I specified the colour and what it was on the phone call. When I met them at their shop I asked them to keep it quiet as I didn’t want anyone to know I was selling it. They agreed. 
     

    I called him on his private mobile number where the phone call was recorded by video camera. 
     

    The company must have seen the video, the specifics of the product mentioned and heard my voice. 

  5. I bought my wife jewellery which after using a few times she did not like. Now this product is very hard to come by and has a long waiting list. I only got it as I am regular with them and spend a decent amount of money on their brand. A friend suggested I sell it to a shop that sells used stuff like this. 

     

    I called them up and asked them if they wanted to buy it and what the procedure was. Was happy with that and completed the sale. 

     

    Got a phone call from the shop that sold it to me as they found out I had sold the stuff. Only just found out today that this particular shop has a YouTube channel where they showcase the stuff they have and one of their videos has the phone call mentioned above. They never informed me they were recording it or using it for their YouTube. 

     

    They haven't shared any information but they used the telephone call without editing and the manager who sold me the product recognised me. 

     

    I have lost a 10 year relationship that I built over the years. The second hand shop refuses to take down the video of my phone call.

     

    Obviously the damage has been done but I am very angry at the shop for using my telephone call for their sales videos without my consent.

     

    What can I do? 

  6. Yes. They are saying the following - 

    "The rebooked flights were subsequently cancelled due to the ongoing restrictions and travel advice on COVID-19."

     

    But that doesn't mean they don't have to rebook me. Even if they cancelled due to border restrictions they need to give me the options as per EC261. 

     

    The claim forms and defence have personal information on there which I would rather not put online. Would be grateful if you can assist without those? I can supply any information that you need. 

  7. Had a flight booked via BA but operated by their partner Finnair which was cancelled by them in December 2020. Originally I was told I could leave it pending and call back to rebook when I knew the new dates or claim a refund. Since the flights for Dec 21 were not released then I decided to call back later. When I called back a couple of months back they said my ticket was only valid till September 21 as I bought the ticket in September 20 and refused to rebook me. 

     

    This is a trip to Lapland and it hardly makes any sense to go before September. It needs to be done around Christmas as it was a winter activity holiday. Spoke to a few people about this and they advised that I take BA to court under EU261 Article 8 Schedule C which says - re-routing, under comparable transport conditions, to their final destination at a later date at the passenger’s convenience. According to EU261 they can't force their own ticket rules onto you as the EU261 supersedes it. 

     

    Quote

    Article 8 – Right to Rerouting

    4

    1. Where reference is made to this Article, passengers shall be offered the
    choice between:
    (a) - reimbursement within seven days, by the means provided for in
    Article 7(3), of the full cost of the ticket at the price at which it was
    bought, for the part or parts already made if the flight is no longer
    serving any purpose in relation to the passenger’s original travel
    plan...
    (b) re-routing, under comparable transport conditions, to their final
    destination and at the earliest opportunity; or
    (c) re-routing, under comparable transport conditions, to their final
    destination at a later date at the passenger’s convenience, subject to
    availability of seats.

     

     

    The airline is saying I can have a refund but its too late to book the new flights now as they are £1,000pp.

     

    Took them to MCOL after booking new tickets and they have replied that it was Finnair who was the operating carrier and that BA are not responsible under Article 8. So I guess I need to go after Finnair but I was reading a thread on here about Ryanair where the OP couldn't take them to the UK court and had to go to Irish court?

     

    Finnair says they can't do anything as its a BA ticket and they can't reissue it which they are right about. BA needs to do this after talking with Finnair. 

     

    What do I do for my case now? 

     

     

  8. It says this in their t&c though. 

     

    Quote

    We reserve the right to change the price of the vehicle, either before or after an order is placed. If the price of a vehicle is changed after an order is placed we shall notify you of the change and you have the right to withdraw your order if the change is not acceptable.

     

    So does that override everything or do regulations still apply regardless of what their terms state? 

  9. Although mine is unregulated as its business contract hire so states this 

     

    Quote

    For unregulated Contract Hire agreements (Limited Companies, Limited Liability Partnerships (LLP)
    and Partnerships with more than four partners) that are cancelled following the “acceptance” if an
    order,  we will retain the processing fee of £198 inc VAT.

     

    I have a email that states I have accepted the quote on the 12th of March. 

  10. It doesn’t state that. Mostly talks about when I can cancel and that is 14 days from acceptance. 
     

    Quote

    In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, regulated customers have the right to cancel without penalty within 14 calendar days from the day place your order online or “accept” our quotation via email. For orders cancelled after 14 calendar days, the following cancellation fees will apply:


    So does this mean the contract was formed when I accepted the quote and processed the finance? Which was on the 12th of March. 
     

     

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