I bought 3 A-levels and 2 have practicals.
You can't pass the course without these practicals.
I was told that practicals have started in September 2021. I have recorded conversation of them saying this.
Now I have spent £3,000 they are now saying they do not have dates for these practicals.
I only bought the course last Monday.
In their terms and conditions it says this. Will I be allowed a refund? I think I should as I believe I was mislead on the this issue, almost conned under the consumer rights.
It is a digital course, but I have not accessed all of it. I mean it is not possible as I only looked at it on Wednesday. Any advice please?
"9.4 Once you have placed an order for one of our Courses, you may cancel the contract at any time within fourteen days (the “Cooling Off Period”). Where you have purchased a service, the Cooling Off Period shall run from the date on which we emailed you in order to confirm our acceptance of your order. Where you have purchased goods, the Cooling Off Period shall run from the day after you received the goods. In this case, you will receive a full refund of the fee paid in accordance with our refunds policy below.
9.5 The Cooling Off Period will not apply, and you will not receive a refund in relation to any of the Courses provided by OSC (including those which are provided in conjunction with any other organisation such as The EXP Group) where: (a) once the Services have been completed; (b) where you have logged into or accessed the Course; (c) where you have broken a security seal on any item sealed for health and protection purposes; (d) where you have broken a security seal on any item including sealed or audio video recordings or sealed computer software; or (e) any products which become mixed inseparably with other items after their delivery."