Sorry if this is in the wrong category, it's regarding Tech guys, but I bought the laptop from a Currys store, I just thought the Tech Guys are emplyed by Pc World.
Basically, I sent off my laptop for repair on the 16th of August. The motherboard died on me. I asked for a loan laptop, and was told one would be sent out, which it wasn't. I recieved it back on the 27th of August, as soon as I started it up, it refused to start. Which was why I sent it off, it was in the exact condition as I left it with...Faulty.
I rang up the tech guys, explaining the problem, to which they said they'd pick it up in 5 days times. I stated that this was unacceptable, due to the fact I paid extra for the Premier club, which provides me with a next day delivery promise, and a loan laptop, and a replacement if the item wasn't fixed within 10 days.
At this point, I was quite aggrivated, as all of the points of my contract had been broken.
I rang up in a final attempt, and the tech guys said if I take it back to currys, then they will replace the product. I did as they asked, and currys basically said they didn't have the authority to do that. I explained the situation to them, and told them, that you really don't need a tech guy to diagnose it's not working, he tried switching it on, with the power pack, and without, and said the motherboard has gone.
The currys representative rang up the tech guys, and requested it to be written off. He basically argued the fact they broke their contract on the phone, The Tech Guys came to the agreement that they'd pick the item up on the 31st of August, so that it could be writted off on Wednesday, and I would be able to get a laptop on the Thursday.
None of this was done, and I have been told to wait to Monday.
I went into currys who told me to go to trading standards, and that they'd support me making a claim.
But, all I want is for that laptop to be written off. I need my own laptop for University, and I can't take any more notes for a Music Technology course on paper!
Any help would be appreciated, is there anyway I could get this written off quicker?