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milyne65

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About milyne65

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  1. One last thing... for now, at least... I forgot to mention about the delivery cost. I guess it would be fair to include in the chargeback claim, wouldn't it?
  2. Alright then Rebel11. I'll give it a go. Thanks for your help.
  3. Hi Rebel11 i vaguely read about this on the CAB site i think. It's just that after the Furniture Ombudsman ruled in favour of the retailer, when I really thought that I had a case, I am more than keen to get this over and done with asap. So, now out of the small court claim and chargeback, which one is more likely to be advisable?
  4. I really would like this to be over and done with. My back is killing me. On 26/07/14, I purchase a sofa and a footstool for £649 and £279 respectively, which was delivered on 13/09/14 (one week later than the given date). After trying a few, and on the recommendation of the shop assistant, I ended up choosing this particular sofa - the Prairie model. All paid for by the delivery date. I've made 2 payments (an initial deposit, then reminder at the delivery). To cut a long story short, as I am sick and tired of regurgitating that story. The product is not as described, contrar
  5. Thanks for getting back to me so rapidly. I have been trying other avenues in the meantime. Still awaiting to hear from them. I really would like this to be over and done with. My back is killing me. On 26/07/14, I purchase a sofa and a footstool for £649 and £279 respectively, which was delivered on 13/09/14 (one week later than the given date). After trying a few, and on the recommendation of the shop assistant, I ended up choosing this particular sofa - the Prairie model. All paid for by the delivery date. I've made 2 payments (an initial deposit, then reminder at the deli
  6. Hi there, Today, I have received an answer back from the Furniture Ombudsman and my claim against Sofaworks was not upheld, which obviously is very disappointing. I am now left with a 2-seater sofa and a footstool which I hardly use as such. I have taken up to have one cushion on the floor (as then it doesn't sag as much as when it is on the sofa springs - the floor providing a harder and more supportive base) and leave the other cushion to provide lower back support. Imagine!!!! Hence, don't really have any use for the footstool. Anyway, I am uncertain as to how the Ombudsman c
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