Hi folks, I apologise in advance if this is a bit long winded, but I wanted to be as detailed as possible. I'm wondering if I can get some advice as to where my girlfriend stands with an issue that is causing her a lot of worry at the minute and I obviously want to offer as much help as possible. She is a Swiss national and exchanged her Swiss licence for a UK one in July. This involved sending her passport into the DVLA as proof of identity (she did not know and therefore did not send it with a pre-stamped & addressed, recorded delivery envelope for return). She got her licence back over 2 weeks ago but her passport hasn't as yet turned up. She's contacted the DVLA who at first told her that her passport had been returned same day, separately, by unrecorded first class post. Now, I'm sure DVLA have their reasons, but to me, sending a document as important as a passport by unrecorded post just seems irresponsible. She sent it to them special delivery. What's worrying her most now is that we have a holiday booked for 9th September and if it doesn't turn up she has to get a replacement. The fact that she's Swiss makes this even more of a ball ache as she'll have to take time off work to travel down to the Swiss Embassy in London to obtain an emergency passport, cancel the old one (which she only got in February!) and reorder a new full passport. This whole process will cost a bomb, as well as being slightly inconvenient. What we've also noticed is that the address the DVLA have put on her licence (and have sent her passport back to) is completely wrong, with exception of the postcode. The licence was put through our door by a neighbour. The house number and road names are wrong, but a postman with decent local knowledge could at least get post to the correct building, but not door number as we've only been here a couple of months. I've checked the address the DVLA have used on a couple of address checking sites and it's a complete mess, they told her they had to use the variation they've used as it's what their system produced from the address she put on the D1, but frankly, that's a load of crap, our address is by no means new and there isn't even a road in our area with the name they've used. If in the likely event that it doesn't turn up this week and she has to travel to London etc, what are our chances claiming for compensation from the DVLA. As far as I'm concerned, she can prove that she sent it to them and that they received it, but they can't prove that they've sent it back. More so, the address they 'allegedly' used, doesn't technically exist. Thanks in advance folks. LM