Ok, so I emailed the Orange Response team on this website and can I say, what a useless task that was. They couldnt help and just gave me the same usless information asking I call customer servies. Ive written to them several times and theyve not replied. Just dont know what to do. Liz.

Afternoon all, Ill try to make this as simple as possible in the hope that someone might be able to help. My Orange contract was about to expire and to cancel the contract I had to do so in writing, sadly I failed to sign this letter. Orange wrote back to me saying they needed the letter signing for their records. I signed and sent immediately. I didn’t here anything back so thought this was the end of the matter. This was all done well within the last month of the contract. All of a sudden I started receiving invoices and statements claiming monies, no break down, just amounts. Then Orange started to call me a couple of times a day but none of their call centre staff could help regarding my query, they just wanted money! I wrote to Orange whilst these calls continued but heard nothing back, I sent further recorded letters (complaints) to customers services, and heard nothing back. I’ve contact orange 4 times now via recorded mail, they haven’t once contacted me regarding my query. At this stage, the so called debt has been passed onto NCO Europe Ltd, let me tell you, these boys are real cowboys, they call endlessly, and they’re aggressive and very unprofessional, why Orange would use such a bunch. Anyhow, I complained to NCO Europe, requested they no longer contact me via phone but they still do, they send me various letters with 72 hour notice before.....and other pointless threats of how they'll be round to visit. I really don’t know what to do, Orange won’t reply to me, NCO keep harassing me. My partner says I should sue them for harrassment but Im really unsure. Can anyone help? Tizzy.