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  1. Hi, I'm sorry to hear you are concerned with the cash back process. Just make sure you post your claim by recorded delivery and keep hold of the reciept that way should the claim go missing you can still claim. Also make sure you are posting within 60 days of the date on the bill. If you have any moire questions please don't hesitate to ask. Sarah
  2. Hi fazee, Can you please contact me at [email protected] I will do my upmost to rectify this for you and help to rectify your credit issue. Thanks, Sarah_e2
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