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About chipsto

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  1. I haven't mentioned any names at all. While I don't believe the dealer knew of the fault when they sold the car to me, their handling of the situation since has left a bad taste. I paid for the Audi inspection, but the finance company have also refunded it. I have hired a car once for a weekend but I haven't bothered to chase that since it was through work and I couldn't get a receipt in my name.
  2. So it's been a few months since this all began but it's been resolved! To fill you in, the car was taken away by the finance company (at their cost) to the supplying dealer so that the dealer had an opportunity to inspect the car and make any repairs. Of course they found none, but the finance company asked the dealer to have the car inspected by an independent third party, who also gave the car a clean bill of health. When I looked on the map, the third party was about 15 metres away from the dealer and in the same yard. The car didn't even have to travel on a public road to get there. A
  3. Hi Conniff, I was given an estimate of around £2400, with the verbal addendum that it could go up to around £3500 once properly examined. The reason for the high cost is the complex timing system and the fact the engine has to be removed to access it. At this point, either outcome would be acceptable. My only concern is that the supplying dealer will do a rushed job replacing the minimum of parts, when really, considering the time involved in removing the engine, a full timing system overhaul should be performed.
  4. So you reckon this is all above board and I should accept their offer?
  5. For anyone who might find the information in this thread useful, I replied as follows;
  6. Hi Coniff, This correspondence is between me and the finance company. When I originally contacted the garage, they ignored me. However, they do seem to have tried take a step back from the whole thing. I'll get a letter off to them today. Thanks for the reply
  7. Does anyone else have an opinion on this? For example, is it still my right to reject the vehicle? Should I push some more?
  8. I do agree that the options are limited. I'm pleased to see some progress though.
  9. Thanks again. Are you saying they should have presented me with the options to definitely repair it or to refund me?
  10. Hi Rebel, the £2500 was paid using my previous car as a trade-in.
  11. Additionally, I just tested their email address, the one I previously used and I had a reply so I know it is a 'live' address.
  12. Hi folks, sorry for the delay in replying this thread, but there wasn't much to reply about. I have just had a significant update from the finance company which I am a little unsure about; ----- ----- ----- ----- A couple of issues were immediately obvious; - I did contact the dealer, albeit by email to the address advertised on their website. I did not receive any error messages. - As I understand it, the dealers 3 month warranty is irrelevant. This complaint falls within the sale of goods act. So, option 1 is obviously the one to go with but should I be aware of an
  13. Thank Coniff. I haven't had a reply to the email I sent to the dealer last week so I'll contact the finance company.
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