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creepin60

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creepin60 last won the day on September 24 2011

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  1. I wish they'd trawl through this one, I've only been able to put a fraction of what has happened on this thread but the incidents and complaints stretched to a full 7 sides of A4 paper from doctors messing up, admin mess ups - too numerous to mention - down to ridiculous events on in-patient experiences. Incidents that were all brought to the attention of those in charge happened again and again each time followed by an apology with a promise of 'it won't happen again' If we couldn't have laughed about it at times, we'de have gone mad. Perhaps some of the journalists can't or don't read ev
  2. Brian48, you're not the only one who can't take any further action. I can't either unless I want to spend thousands on a solicitor. Still waiting for some twit to call me back. If these people have a complaints procedure why can't they actually do something for the patients instead of paying some top bod with a fancy title mega bucks or our money to sit on his a*** and let his so called admin staff lie, distort, fob off, make excuses and give out meaningless apologies. Not too sure how it works in Scotland but you should have a good case through a solicitor. There should be some sort
  3. Still going on. I agreed to accept their so called goodwill offer on MY OWN behalf to cover MY OWN out of pocket expenses caused directly by maladministration which they've admitted to - several times - but still haven't put it right. Finally got the letter I was expecting, only 3 weeks late so that's an improvement on 2 months. They sent me a form to sign for this so called good will payment, would you believe a 'release from any liability of this Trust in full and final satisfaction of any claim arising from the care of your son' form and they're wondering why I won't sign it. That fo
  4. Oh what joy, here we go again. Letter promised, not received, not done, forgotten about by the looks of it. Phone call promised, not received. On the plus side I have been offered a gesture of goodwill payment to cover what all this lot has cost me trying to support my son during discussions of more possible surgery. My son, having been ignored, forgotten, not treated when he should have been, hospital in patient treatment not being particularly good, being messed about with appointments etc., has been offered absolutely nothing. He lost earnings, potential earnings and had a fair f
  5. Well, my son wasn't 'damaged' so the solicitor says they won't take on the case on a no win no fee basis probably due to the fact that any payout wouldn't be high enough for them and there's no way we could even consider taking on the NHS other than on a no win no fee deal. On the plus side, the GMC haven't ruled out making a report to the Trust and asking for clarification although they have said the information given didn't meet their criteria for an investigation. The GMC asked for my permission to 'share' the information to make the Trust fully aware there had been a complaint and to
  6. The GMC are NOT going to investigate this doctor anyway and even though their leaflet clearly says a doctor must make clear, accurate records so what is the point of the GMC if they don't do what they say and don't take any disciplinary action unless more than one issue is highlighted. Don't they realise that patients are reluctant to complain in case it affects their on going care? We only complained after a catalogue of complaints this was just one of the incidents but it was one of the more serious ones. Yes my son's health was put in jeopardy. He had undiagnosed arrhythmia or flutt
  7. Hi Bazza and thanks for the information. The errant doctor did apologise but it was unclear from his apology whether he had in fact put anything on the medical notes. From his apology letter it was very clear he had no idea that the test result was not available or certainly wasn't reviewed 12 months later. Treatment my son had from July 2013 was entirely down to what was found on tests carried out in July 2013 and certainly not 12 months before that. It was confirmed that my son's notes were certainly not completed and the information given to this doctor in 2012 was not recorded at a
  8. Well we have a sort of result after a second investigation was carried out by people who know what they are doing. We have an admission that a doctor didn't make any notes on medical records and an admission that the trust was guilty of multiple administration errors. As far as the GMC is concerned, I was asked by the medical staff not to pursue complaints with the GMC relating to the errant doctor and out of respect for the medical staff I agreed not to carry on with that. Unfortunately the GMC may not take the same view, they have said they may need to contact me again as they feel th
  9. We now have a partial admission that my son's notes were incomplete and we have yet another statement that there is a 'robust' system being put in place to ensure tests requested by doctors are actually recorded. A bit late and it's another one of those 'not holding my breath' for that to be done. What an absolute shambles. The Ombudsman isn't doing a fat lot and as far as the Department of Health and the 'wonderful' Health Secretary is concerned; their response to a complaint is it has to go to the Trust concerned, they are not prepared to do anything. What the **** do they think we'v
  10. A response from my email about their rubbish admission letter. They're going to do a second review of the case. Wonder if they will be able to read it this time or will it just be a case of 'losing' a few more bits out of the file. Oh, and no signed hard copy of this admission letter as promised either, what a surprise. I think I may have caused a slight degree of panic, not sure, but it looks that way. Not only have I kept all the paper trail but unfortunately for them I have also recorded some of the phone calls as well especially the ones where they promised to call back and didn't
  11. Oh how I wish these people would stop messing about and realise I don't appreciate being messed around by incompetent twits. I got this wonderful copy letter via email from this doctor through the Directorate of Management. He met with the Directorate of Management, fancy title, loads of money, no idea what it's doing, and he said, I'll quote the first bit you couldn't make it up: Thank you for meeting with me to discuss Mr.XXX care. Following a detailed review of the case, it is clear that a 24 hour tape was requested in clinic and performed in August 2012. Regrettably the result
  12. It looks like things are moving forward, well a little at least. The doctor who messed up in the first place by leaving my son for 12 months with no monitoring, no care, nothing has now finally been contacted after a year of persistence. He has admitted he didn't fully complete my son's notes. He has admitted he didn't review a test that clearly showed there was a problem, this is on top of the admissions already made by this trust relating to the administration staff messing up big time. I am supposed to be getting a statement from the trust about this doctor's action, or in his cas
  13. Don't get me wrong on this lot, my son has received some excellent treatment especially since one very concerned consultant started to manage his case. I can't praise this consultant enough. It was a combination of one doctor in the first place not fully recording what he was told. This was then followed by a sequence of administrative blunders which they have admitted - in writing - several times!!! But the one thing they are still being very cagey on is what this first doctor actually did, or rather didn't do and they're still trying to wriggle out of it so I have contacted the GMC t
  14. Shirli, just read your post and I couldn't agree more with the zero tolerance. The NHS expects zero tolerance from aggressive patients so they should also expect zero tolerance from patients who have been unmercifully messed about and badly treated. I now have some sort of final response but it hasn't answered one of the main questions asked as to what exactly did a doctor record, if anything, in July 2012. First I was told the doctor had left the trust and couldn't be contacted. Then at a meting I pointed out they had his GMC number so that was no excuse and was promised they would
  15. Shirli, thank you for your input. Still battling still seem to be getting brick walls but as for social media, I have no idea how to go about that. Now have a final response for what it's worth. They offered a small amount of refund for out of pocket expenses, loss of earnings etc but it nowhere near covers what this has cost. Added to that they sent an update of their action plan which was nothing short of a joke. They're saying everything has been completed which, after further problems, lost notes etc., is certainly not completed and I've told them that. They also wanted me to accept
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