Hi there, just wondering if you got any joy from these people? My partner paid £59.99 for what he was told was an approved loan. Then he realised he had signed up to some sort of subscription service which gives your details to lots of companies who want to offer you loans at massively inflated interest rates or chase up PPI claims. Several emails and phone calls later still no contact until a reply came responding to the fact that I told them they had mis-sold a product and we wanted a refund. I sent a letter by recorded delivery which was signed for the next day. A week and a half later they claim they have not received it into their customer relations department - which can only possibly be the size of an in-tray considering the only have the third floor of Dale House. I am only a short distance away so as soon as time allows I will go and get the money back myself, but I'm just curious to find out if you were successful in getting your refund? Kind regards Ostrich

Good afternoon, newbie here who has been reading your posts with interest as I have received four letters from Lowell chasing a payment of a debt over 6 years old. The first letter they sent says they had previously sent a letter (they hadn't), the second asks me to pay the full balance, the third offers a "great deal" of percentages off to arrange a payment plan . I am a litttle unsure of if I should or should not respond to their fourth letter which informs me the account is now going to be passed to Red Collections. Do I ignore the letters entirely or do I need to send in a template letter? Any advice would be much appreciated, Thanks (Apologies if I have posted in the wrong place)