Cool.......cheers.

Interesting.......the address I have is... Correspondence Department, P.O. Box 10 Patchway Bristol BS32 4BQ

Shockingly poor only having three people dealing with these queries.

Best start my own thread then...I need this sorted. Cheers.

I think I've read the Orange response team is only three? Can see them having their work cut out. Which doesn't help us of course. I'm stuck without a phone until my issue is resolved; it's ridiculous they don't have a number you can phone. But Orange is not alone in this practise of only handling complaints via letter/e-mail. Do I need a reference number from the Orange customer response team before they will acknowledge my complaint?

....Or anyone for the Orange response team for that matter. Thanks.

Hi Darren, Could you please look into my complaint also? I recently got back from a trip abroad to find my phone barred and a bill for £300. Rather than go into details on the forum, could you please provide me with a reference number with which I could contact you. Thanks.