Thankyou! Weve just been onto Microsoft and theyve sent us a postage label to send off just the controller and they will send us a replacement free of charge. Perfect!

Thanks for the quick answer ^_^ I did consider that as a possiblity as I have enough space on an external HDD to cover all of his used space. Unfortunately when ive been looking at guides it seems theres no official way of doing this. Most guides show to make a backup (this Xbox is the newer type without the removable HDD) would actually require having the Xbox modded which would remove his ability to use the online service. Im not techy savvy enough to go messing with firmware. The memory cards Microsoft provide can only save games and small amounts of content which means his profiles and larger DLC would be lost. If anyone knows a way around this though Id be most thankful.

Hi all, Having a bit of difficulty with Amazon. Partner bought one of the new generation Xbox 360's to replace his old console that RROD'd out of warranty. We transferred his saved games from the old HDD onto the new console and the old one was recycled. About 6 months on and the console is still running perfectly, no problems at all (despite heavy duty Skyrim obsession!) but the included black controller has developed a fault. It keeps switching itself off randomly during play whether it is using batteries (tried plenty of fresh ones) or attatched to the USB cord. Very annoying. So we've contacted Amazon to request that we return the controller and get a replacement as its still well inside warranty. Amazon want us to send the entire console bundle back to replacce. This will mean he's going to lose his entire saved games and HDD info as we have zero way of backing this up or storing elsewhere as well as having to go to a heck of a hassle to pack up and post the whole bundle just to have one component they sell seperately replaced. Amazon have refused to budge from this position. Is there anything we can do just to have the controller replaced and not everything or am I going to have to swallow this loss and pay to replace the controller with a new one?

Thought it best that I post this in as many places as possible as the info itself doesnt seem to have been given out much. Basically the Lush UK site was hacked, customers details have been taken and used fraudulently. Lush were aware of attacks over the Christmas period but only told us about it this morning via their forum and then via email this afternoon. The affected dates are between October 4th 2010 and today. If you ordered anything in that time or know someone who did tell them, check your account and consider taking preempive action with your bank. Various fansites and forums are already reporting the losses into the thousands due to this so it is very important that you make sure you havent been affected or take action if you have. Also note that though Lush advise that only their website was affected, there have been several reports of buyers who have used cards only via their phone order system who have also been compromised. There is also the issue of Lush being aware of the breach for an extended amount of time and having the site put back up again to take orders (up until this afternoon) while still unsecure, but not actually informing any victims until well after the fact. Lots of pretty angry people right now. Please pass out this info to anyone you know who may have been caught! This afternoons email from Lush: Dear Customer We would like to draw your attention to the statement below, as we believe you placed an order with us during the affected period. We are keen for customers not to have their credit cards used fraudulently, so urge you to contact your bank. Thank you for your past custom, we really appreciate all the support you give - especially at this time whilst we are under attack. Everyone at Lush xx ******************************************************************************** Our website has been the victim of hackers. 24 hour security monitoring has shown us that we are still being targeted and there are continuing attempts to re-enter. We refuse to put our customers at risk of another entry - so have decided to completely retire this version of our website. For complete ease of mind, we would like all customers that placed ONLINE orders with us between 4th Oct 2010 and today, 20th Jan 2011, to contact their banks for advice as their card details may have been compromised. We Believe hacking is a serious crime which steals large amounts of money and disrupts the lives of cardholders. We Believe that hacking erodes the trust between businesses and their customers and creates a climate of fear around online ordering. We Believe in working with police and banks to do all we can to bring this branch of organised crime to justice. A completely separate, temporary website will be launched in a few days - initially taking PayPal payments only. Meanwhile we would be delighted to serve you in our shops or take your order at our Mail Order Phone Room. Both of which have not been affected by this crisis since the credit card terminals are directly linked to the banks only and are not internet based. We would like to thank all our customers for standing shoulder to shoulder with us whilst we have shared being victims of this crime.

Being Fippled (purpled?) can be a painful experience. So... I think Im getting the general layman's gist of the suggestions. A - There may be no contract to enforce because 1, the listing was a classified ad and 2, the 'best offer' could fall under the non binding bid policy. B - Should there be opposing beliefs that there is a contract the buyer still was covered in withdrawal because of some discrepancies in the listing. Theres also some issues with mitigating losses in that the seller has refused the OPs offer and persisted in what could be seen as harassment. Could I also ask if this seller did actually get this into a court room (which doesnt seem forthcoming as the previous threats havent resulted in papers served so far) would he be required to give details of the amount hes claiming and proof? A proper breakdown? What Im thinking is that the listing on eBay had a flat rate of £14.99 and the FvFs. The FvFs have obviously been claimed back as the OP states a UID was completed so they arent going to be included in the claim. The £14.99 was for a service that was acctually provided by eBay - having the ad up for however long was chosen. Would he be able to claim for a service cost provided by a third party? Especially if he did get that service and if I remember the eBay UA right if a UID was completed the relist would be free. I guess Im just trying to look at where the £100 sum came from. The seller hasnt really given any breakdown other than some rather vague terms (holiday rearranged?) which havent really been proven. Would the costs the seller is trying to claim be a possible third point which the OP could challenge them on?

Cheers Ida!

Hope this is the right forum for this. OH and I are having quite a lot of problems currently with his phone which is on an O2 monthly contract. Its a Palm Pre, gotten as an upgrade in Feburary this year. Unfortunately its broken. The phone is basically a large screen with a centralised control button and the front slides up to show a qwerty. As he pressed the control button the screen cracked and spiderwebbed from the button point. We were pretty astonished how easily it broke and contacted O2 about possible repairs. A quick google confirmed that we werent the first case of this identical damage. :-| Heres where it gets messy. After arranging and paying to have it sent off to be repaired we got a phonecall. We were told the Palm Pre only came with a 90 day warranty. We were told this warranty wouldnt cover what they considered damage caused by force. We were asked to pay around £100 to have the screen replaced as long as we accepted full responsibility for causing the damage. At this point we declined as we have the phone insured and were not comfortable with the responsibility issue with what might be shown as a possible manufacturing fault. We asked for a copy of the engineers report to show the insurance company that O2 refused to repair under warranty. We said we would agree to pay the insurance excess on the caveat that we werent accepting responsibility for the damage. Got the phone back today in the same state as expected but the enclosed paperwork isnt quite what we expected. 'Dear X Thanks for sending us your phone to be fixed. As you know, the repairs needed arent covered by the manufacturer;s warranty and youve told us you'd rather not pay for it. So we're returning your phone without repairing it. Hopefully you have a spare phone that you can use. But, if not, you can see the latests phones available either: *sales bumph about the O2 store and their great value* Regards O2 Repair Centre Manager. Funny looking engineers report? Its the only thing included apart from the phone? And back onto O2 again. That is the report we're told. That's all the report they will give us. Its the standard one they give out. Not the actual assessment of the phone deciding its not covered by the warranty. Just a (tad insulting) letter advertising their store. After a carp load of phonecalls again to the insurance we've finally got them to agree to pick up the phone and process it as a claim. Due to the type and area of damage on the phone and the multiple reports of the same issue occuring Im somewhat worried we're ending up paying to have a fault that quite a few Palm Pre's have. We'll be paying an excess and obviously having it added to our claim history. How would I possibly go about judging if this is something we've damaged by using improper force or if its actually a faulty screen/case issue due to the manufacturer? And if possible if it does turn out to be a manufacturer problem, would it be the SOGA we need to look at or another form of legislation? Thanks!

Apologies for not explaining earlier. 'Fipple' was an eBay member who posted quite regularly on the Q+A using very long quotes from webpages full of legal details. Normally it would be repeatedly quoting sections of legal text, usually the Enterprise Act or the EU directive, in an attempt to prove that there was no such thing as a private seller, every seller was a 'trader' and the DSR's applied to every sale. Regardless of the validity of any contents, the appearance of this poster or the pasting of large sections of text became known as 'fippling' and having this poster give advice regarding the DSR's ect became known as having your thread 'fippled'. I was wondering why they had been so quite of late. On topic I am curious as to wether this seller is actually going to try to go through with the whole court thing, or if perhaps they will make the threat and possibly file papers as a further threat but drop it before it gets before a judge.

Good God, was this thread just Fippled?

Hey! Im a naewbie to the site but thought this may have some impact: Non-binding bid policy Motors such as the car you've bid on are covered by the non binding bid policy which means there is no formal contract for him to enfore via the courts. Just a thought, the others here would know the system better than I but I hope this helps ^_^