Thanks. I have already had experian take that credit check off my report, and have it in writing. I just cannot believe that the credit was approved with incorrect details; if they had checked the details properly the application should never have succeeded, and I wouldn't had to have spent numerous hours emailing and telephoning orange and experian trying to sort this out, not to mention the stress of it.

thanks, have read up on that:) Amazing how easy it is to get credit with only a handful of details, some that aren't even 100% correct!

Being passed from pillar to post with this... experian say "the decision as to whether to accept an application or not rests solely with the lender; in this case Orange. Neither Experian nor any other credit reference agency has any input in this process". Orange said pretty much the opposite when executive office called me... What can i do?

Just got a call from orange (finally) and was told the same, seems experian are to blame. Guess i'll have to lodge a complaint with them. Thanks for your help

Luckily the person does not have my bank account details, the account they opened was sim only, to be paid by cheque/cash according to the contracts orange sent to me

Thank you locutus, will try that. Thank you also Human Writes, it did seem a bit odd that they recommended the financial ombudsman. I certainly won't be carrying on my subscription with experian! I did look at the ofcom website, although i'm not sure they'll be able to help either? What about trading standards? I appreciate the orange too are a victim in this, the only reason i see them as being responsible for some of the blame is because when they ran the credit check, 'time at current address' was given incorrectly by a number of years, if they had checked that properly then they could have stopped the fraud before it began. I just cannot believe how unhelpful orange are being, all i want is someone to contact me to let me know what the procedures are and what is being done about it, i think it's morally wrong to keep me in the dark about this. I could complain to the financial ombudsman about experian though couldn't i? I'll give them a ring today i think Thanks for the advice people.

I should add that orange have contacted experian and had the credit check removed from my credit report, and i have this in writing from experian, along with the details of the search, so things are ok on that front, but orange are as good as ignoring my correspondence. Not once have orange explained any of their procedures or what is being done about this case to me.

I have recently been a victim of identity theft. Someone used my details to successfully open a mobile phone account with Orange Mobile. Upon checking my credit report with Experian, it shows that when Orange ran a credit check on my name, the person who had stolen my identity gave 'time at current address' incorrectly by 5 years, yet Orange still allowed this person to open an account with them, with the bills sent to my address. I have this in writing from experian and am seeking legal advice. While Orange gave me a number to fax them a declaration stating the application was not made by myself, aside from that they have been very unhelpful, i was promised somebody would phone me the next day to discuss the case, and 21 days later i am still awaiting a call, despite 3 emails to their 'executive office'. I am advised by experian that i should complain to the financial ombudsman, but only after escalating my complaint with orange, but orange have given me no telephone number nor email to contact them on about the matter, and i refuse to phone the contact number listed on their website due to the cost and time it takes to get through their automated system. How much longer should i reasonably wait for them to deal with this, as it stands at the moment Orange could not be any less helpful.