my 11 year old Grandson has managed to sign up to an online gaming site for over 18s and £30.00 has gone from his bank account.
He has a Visa Electron card with Halifax and, egged on by a 10 year old classmate, entered the details along with their previous address (they moved over 2 and a half years ago). This should have raised questions as the account was opened after they moved.
Halifax have refused to do anything and the gaming site, King.com, have blocked his parents messages and will not refund. The money does not appear to be in the gaming account and we can get no explanation as to where it went or what it was used for. The gaming site is based in Malta so we are not sure who to contact over this.
My Son (his Dad) is beside himself and cannot believe that it is so easy for a child to sign up for something like this with no security checks.
Surely it is illegal to sign up an 11 year old to an over 18s gaming site?
I should add that my Grandson has been properly punished for this.