Accidentally missed a payment on my credit card and ended up over my limit. Went online to make a payment only to be told by their systems I don't have access.
I don't receive paper statements so the only way I can view my account is online.
Rang Capital One only to be told that for me to get access, I would have to make a payment. The payment I missed plus charges they had added. At first I was polite and explained to them that I had no way of checking that the charges were fair and it was me that had caused my account to go overdrawn. They couldn't have cared less. They wanted me to