Jump to content

Adrian_Woodhead

Registered Users

Change your profile picture
  • Content Count

    17
  • Joined

  • Last visited

Community Reputation

1 Neutral

About Adrian_Woodhead

  • Rank
    Basic Account Holder
  1. Advice from Yes Loans... “You are messing up your credit rating by not taking this loan.” Read on! I received a call from Yes Loans, trying to convince me to take out the PayDay loan.... The call was at 19:40 on 19 August. I said, "I don’t want an 88,000 % APR loan.” Chris the salesperson defensively replied, “It’s not that high it’s only 1,737 percent- the only reason it’s so high as it’s until your next pay day.” The call got even stranger with some quite illegal sales tactics being used... I was told, “You will vastly increase your credit rating by taking
  2. Advice from Yes Loans... “You are messing up your credit rating by not taking this loan.” Read on! I received a call from Yes Loans, trying to convince me to take out the PayDay loan.... The call was at 19:40 on 19 August. I said, "I don’t want an 88,000 % APR loan.” Chris the salesperson defensively replied, “It’s not that high it’s only 1,737 percent- the only reason it’s so high as it’s until your next pay day.” The call got even stranger with some quite illegal sales tactics being used... I was told, “You will vastly increase your credit rating by taking
  3. Email today: Dear Mr XXX Thank you for your e-message. I have immediately forwarded this to the department best placed to deal with your enquiry. Yours sincerely Russell Wordley Service Quality Team HSBC Bank plc
  4. Tweaking their Tails as Johnnymitch suggests Don't think I'll ever get a refund... But I can ensure they incur extremely high legal costs defending my claim in court... Nicola Martin Complex Complaints Department Service Quality Team HSBC Tuesday, 17 August 2010 Dear Nicola, Please find below a summary of what we discussed during our telephone call at 11:51am. on 5 August 2010. Unfair treatment As a customer you are not treating me fairly. In June, November and December 2009 and May, July and August 2010 I have explicitly
  5. Is this a record? Via 'Yes Loans' I was offered a Pay Day advance. I did not request this, I just wanted a quote for a car loan. Click to enlarge - the APR is 88,963%.
  6. I can't believe I fell for this... 41% interest rate, even though initial calculation was 22%. Don't get me started on the 88,963% APR 'Pay Day Loan.... Letter sent today recorded,. Customer Service Department, Yes Loans Ltd, Tintern House, William Brown Close, Llantarnam Industrial Park, Cwmbran, NP44 3AB. Monday, 16 August 2010 Ref: XXXX Please refund my £69.50 application processing fee. Under Financial Services (Distance Marketing) Regulations 2004 I have a right to cancel my application within 14 days a
  7. Update... I received a call from Nicola Martin in the "Complex Complaints" department on 5 August. (11:58). 0131 338 8180. She said in the test case, the courts ruled that bank charges are not unfair. I explained again that HSBC was missing my point. I'm not claiming the charges are unfair but the fact they won't remove the "informal overdraft facility" from my account is in breach of Regulation Five of the Unfair Terms in Consumer Contracts Regulation. Nicola went on to say, “This was also looked at in the court case. In the test case, every aspect of the overdraft was r
  8. In August 2005 I took out an HSBC Mortgage. In September 2005, I went back to university to study for a full-time MBA. To help with cash flow, HSBC kindly offered a 6-month payment holiday. I took the payment holiday option in December 2005 with the mortgage payment holiday ending end of May 2005. In June 2006 I received a call saying my mortgage account was 6-months overdue. I explained the Mortgage Holiday and was sternly told, “HSBC doesn’t do Mortgage Payment holidays – and all money must be immediately repaid.” WTF...? I arranged a payment plan to pay
  9. I CC'd him... will keep you posted on the outcome. I think they'll have to consult their lawyers before responding with anything other than a generic "FAIL3" letter!
  10. On 29 July, I received a standard generic letter by post. Interestingly their ref was SVFAIL3/SFIFLT I wonder what SVFAIL means…? The HSBC letter started by listing the HSBC terms and conditions (I won't re-type this). It continues… I am unable to agree your request for a refund of fees at this time as they have been applied in accordance with your Current Account terms and Conditions. You have exceeded your agreed overdraft facility on several occasions by withdrawing funds and using your debit card when there have been no available funds. I would like to ass
  11. "tweaking their tails" Response within 10 minutes of sending email! Thank you for your e-mail addressed to the Chief Executive, Paul Thurston, and am very sorry that you feel let down by HSBC, at the present time. I have passed your e-mail to a senior manager, within HSBC, who will investigate the matter and respond to you as soon as possible. Kind regards Lorna B..... Executive Assistant to Paul Thurston Chief Executive, HSBC Bank plc lornabugeja (at) hsbc.com
  12. I'll let you know how I get on! I added a little up-front positioning piece before sending quantifying the consequences of ****ing me off... Dear service quality team, My dissatisfaction with the "Informal overdraft charges" on my current account may cause me to close down my HSBC mortgage account. Losing me as a mortgage customer for the next 21-years will cost HSBC £65,000 to £70,000 in lost interest charges. Allow me to explain. HSBC has charged me £220 in “informal overdraft arrangement fees” during a 6-month period from 14th February 2010 to 5th August 2010*.
  13. Here's the final version. I've thrown everything in that I can think of.... I'll post HSBC's response! Email subject title: £70,000 “informal overdraft” cost to HSBC Dear service management quality team, HSBC has charged me £220 in “informal overdraft arrangement fees” during a 6-month period from 14th February 2010 to 5th August 2010*. HSBC's “overdraft arrangement fees", are simply penalty charges disguised with legalese. Even your customer service representatives agree: Evidence? At 19:02 on 26 July, Mars** your customer service agent said: “You
  14. Good advice Johnny. I've tried to escalate through the phone system but only received a £25 credit. I agree that face to face is best - but we had a credit in November 2009 of £50 - so it's not the first time. I'll try the revised letter and see what response I get. My Mortgage is also with HSBC so I can use that as additional leverage to get the "penalty charges" written off. I'll update my post with any progress, Cheers, Adrian
  15. Based on the excellent link provided by Scott, I've amended my letter: So I'm not claiming the charges are unfair (this won't work). What I'm trying to do is show that the bank's actions are unfair.. not the charges per se... Dear service management quality team, HSBC has charged me £220 in “informal overdraft arrangement fees” during the 6-month period 14th February 2010 to 5th August 2010. I am unable to 'opt out' of this "informal overdraft" arrangement. At no point has HSBC ever offered to make “informal overdraft arrangements” subject to effective customer contro
×
×
  • Create New...