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About humandynamics

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  1. I would have said that writing to the CEO should be sufficient.
  2. Hi, Laptop is now about 16 months old. Original problem started between 6 and 9 months - reported around that time, fixed and then started going wrong again just after a year - store manager at Medway said he could help and then did nothing, so I have lost all faith in DSG and related companies and cancelled my business contract there. Peter
  3. Yes, of course I supplied them when I wrote to the company, I just trimmed it off here.
  4. Copy of letter sent to PC WORLD - I have had no reply - I guess you know what to do when you are next thinking of buying something from them..... John Browett CEO DSG Retail Dixons House Maylands Avenue Hemel Hempstead Hertfordshire HP2 7TG Dear Mr Browett, I bought an HP laptop from PC World Medway a while back. In less than a year the mouse pad had stopped working. PC world fixed it, but it went wrong again within a few months. They then told me that repairs were only valid for 3 months so it was tough luck, despite the fact that the item was not fit for
  5. This is exactly my experience. They record things on their computer that have not been discussed. I guess we must either gear up to record our conversations or leave t-mobile as they are liars.
  6. Discretion and goodwill are not part of t-mobile's lexicon
  7. Letter just sent to T - Mobile: 02 October 2010 FTAO The Chief Executive Dear Sir, I write in frustration at the poor customer service from your company. In brief: I have had continuing problems with my phone. In June I was promised 200 free minutes would be added to my contract on a continuing basis. These did not appear on my phone. I phoned several times. At various times I was told that the 200 minutes were ‘invisible’ – they came off my total minutes at the start of a month before my 300 minutes ‘counted down’. Another person attempted to convince me that th
  8. There is now a Facebook group called Say NO to Medway City Status. This is just another example of the profit seeking Council's attempts to put their own CV's above serving the citizens they are supposed to be there for. Please join and spread the word.
  9. I am currently in dispute over a CCTV car fine and was told that my £35 fine is suspended until we have resolved the dispute. Today I received a bill for £105 from the same people. When I called them at my own expense to ask wny they promised a reply by close of play Friday. They did not. I have now written to Robin Cooper and Neil Davies, CEO to ask for an apology for yet another procedural error. Meanwhile, they still commit what can only be described as fraud on a daily basis: Their parking machines do not tell you that they don't give change in what can only be described as a 'very co
  10. I had asked for the audit trail to ensure that all people handling pictures of minors were properly CRB checked etc.
  11. Thanks for this - it will be my next move. In the meantime, here is the Youtibe video
  12. I took it to the papers and now BBC Radio Kent have picked up on the 'Parking Blues' which I wrote to reveal the shameless activities of a Council who have forgotten the difference between public service and self service. A video will go up on you tube later today. The Parking Blues can be found at www.reverbnation.com/alternativeposing Newspaper piece below
  13. You need to write to the chief exec @ the following address. It wont cost you a stamp either: Chief executive Medway council FREEPOST Gun wharf Dock road Chatham Kent ME4 4Tr Hi, Yes, I have already written to Neil Davies on this and the 'parking fraud' issue that preceded it. Excuses were given. I'm looking to make a bigger impact on these theives and fraudsters now. Peter
  14. I have been engaged in a series of communications on double standards being operated by a bloated local council who have forgotten what the words public service mean in favour of what Alan Partridge would call 'cashback' To Medway Council Parking Services, I write to thank you for responding to my previous concern regarding the misleading labelling of parking meters at the Black Lion centre. I note that some labels have now been provided on the meters only two months after I raised the matter with you and thank you for addressing the problem. However, I find it necessar
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