okay, here's a first draft. I can't complete it at present as the last details are at home, and I am at work. as per usual, I'm extremely grateful for any replies, tips pointers etc.

No worries. I will make that clear. One question I do have that I have so far been unable to find an answer to is whether it is reasonable to request the information in electronic form. I imagine that if I stated that I required it in a large font due to being partially sighted or similar, they would have to oblige. I only ask as a 10 years back log of data entry doesn't sound particularly appealing. A large font would mean I could scan it more easily, and let the computer take a best guess. But, having it sent in a .csv or .xls would make it allot easier.

Brilliant! Thanks for your responses. It hadn't occurred to me that I should establish the above as fact. I am in the process of drafting my first letter. The CSR I spoke to yesterday offered to resend their last letter (i.e. resolved & £60). But, I declined saying that I would write to them first. Like I say, I will post up a copy of the draft before I send it. I am thinking that I should approach with an SAR first. The account is 10 years old, so I should be able to get every last little bit of information from them. I haven't been able to get an email from them, otherwise I would have simply asked for a confirmation of the above dated facts. (i will tidy up the initial post I made in this thread before monday)

Okay, please excuse the length and probable jump about nature of this post. I'm using this as an opportunity to clarify in my mind all thats taken place so far. my intro post went up here, for those of you looking to see a little background. I've been busy, it'll all become more clear as this goes on. So, on with the show. I've begun the process of addressing the fact that I contacted Barclays nearly a year ago, and I got little to no response. Partly their fault, partly mine... History: 07/09/2006: I contact Barclays to raise an unlawful charges issue. Having worked in a couple of call centres, I am fairly confident on the phone and I must admit I am not beyond flirting to get the desired result. [*]They give me a ref number 1001#### [*]I am given the details of a manager at the Customer Services Head Office. [*]I am told I will be contacted within 48 hours to confirm the complaint [*]I am told that I will receive written notification that the complaint has been raised. [*]I am told that I am entitled to, but will need to request & pay for 6 years of statements under the Data Protection Act. sidenotes: it is becoming obvious to even the most casual observer that I am borderline bankrupt. Barclays have me paying token payments on a Career Development Loan. Barclays refuse point blank to provide the statements free of charge. whatever, I suck it up. I need this to process, and £10 seems money well spent in this case. The benefits I am receiving at the time aren't coming thru in a timely fashion. This means I am not able to make timely payments to the rental agency. I was on prescription Anti-Depressants. As I am on the phone, I store the information in an email to myself ..... Results: Barclays do not conatct me by phone within 48 hours. Barclays do not write to confirm anyhting. Barclays send the statements,on three sheets of paper, in the worlds smallest font. (seriously, were they thinking they'd save money on ink!) We are really struggling to pay the rent, so her mum says come stay with her. we do, even though this means we will lose all our benefits. 4/10/2006 Barclay's declare the issue resolved! They send a letter to my former address. Obviously I don't get the letter. No phone calls have been made to me. 13/10/2006 I call Barclays for some other matter (A transfer of funds) I suggest to them that they really ought to have called me by now. The CSR raises it as a separate issue with corresponding 1001#### number. 08/10/2006 They send another letter to my former address. 06/11/2006 Barclays receive one of thier letters back from the new tennants at my old address. ---------------- Okay, thats a bit messy, but its the long and the short of it. I had contacted them several other times during the period outlined, mainly to transfer funds to other accounts. I had to do this as my principle account had become untenable. --- Basically, I feel I have enough information to proceed. As a side note I should mention that Barclays credited my account with £60. This reflects 2 referral fees, & I presume the extra £10 is for the statements. ___________ edited: I removed some of the stuff about depression and the like. As you'll see in my letters, basically things got so bad financially that I abandoned my account, my home and went to live with my gf's parents in Denmark. Things are okay now, but I am still in a position where it would be feasible for me to claim bankruptcy in the UK. (I have been advised to do so) However, I need to process this claim before I file for bankruptcy, as i worry that any win would have to be turned over to them. BTW: I have been told to send my information to: Barclays Head Office, Customer Relations, 1 Churchill Place, Freepost LON13542, London. E14 5NP. The Letter saying that I had received a credit to my account was signed by Carole Mounsey. I will address my letter to her unless you guys know better. Thanks for reading this, all input gratefully appreciated.

I've been on the internet since about 97. its the name i've nearly always used I don't know why. either way, thanks for the links, much appreciated. Liek i say, i'l keep you posted (in an Untitled vs Barclays) I expect to begin the paper work etc this weekend, until then, i'læl be going over the FAQ etc.

so yeah, i heard about this place a loong time ago (over a year at any rate). I joined up, grabbed a template, but I haven't pusued anything as yet. my target? Barclays amount? I expect it to be in the region of 3/4K. I began the process last June, by registering my discontent over the phone. getting an ID for the call etc etc. Barclays never called back to discuss. it was around this time, that I began to realise i would have to declare bankruptcy, and so I never got around to pursuing them fully. I've since lost my records of the call, but I'm hoping with a little verbal pressure, they will be able to dig up the information....naive...maybe. I'm really grateful a place like this exists, i think you guys do a fantastic service. i'll keep y'all posted.